You will be involved to maintain and support for a number of applications including but not limited to Avaloq - the core banking system used by Wealth Management (WM) Asia Business and Functional units.

What is the opportunity?

As the Business Operations Support Specialist (12 months renewable contract), you will be involved to maintain and support for a number of applications including but not limited to Avaloq - the core banking system used by Wealth Management (WM) Asia Business and Functional units.

What will you do?

• Works with the application support team lead and other team members as a team, to ensure safety and soundness of application environments for daily operations based on the SLA
• Provide L1 and L2 functional and technical support to the end users across multi-functional and geographic areas
• Manage complexity well and coordinate information and activities among groups with differing agendas, across multi-functional and geographic areas
• Support daily Day End Process, investigate and resolve when issue arise
• Coordinate with vendor or L2/3 to resolve production issues and communicate with end users
• Conduct UAT and PIV for adhoc or monthly release

What do you need to succeed?

Must-have

• Bachelor/ Master’s degree in Computer Science, Information Technology or equivalent field
• 1 - 2 years’ experience in application support or business analysis role in banking/ brokerage/ investment industry
• Ability to quickly familiarise oneself with knowledge of international business units, regulations, pressures, requirements
• Strong interpersonal, communication and presentation skills
• Strong troubleshooting and analysis skills

Nice-to-have

• Experience working with remote teams in global banks, and able to handle complex matrix structure
• Experience of Avaloq is nice-to-have
• Good knowledge of trading connectivity and market infrastructure
• Practical knowledge of financial markets and applicable regulations

What’s in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities
• Opportunities to work with the best in the field
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services.

Agency Notice

RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.

Job Skills

Critical Thinking, Customer Service Management, Group Problem Solving, Help Desk Support, Installation Support, IT Standards, Requirements Analysis, Technical Troubleshooting, Time Management

Additional Job Details

979 KING'S ROAD:HONG KONGHong KongHong Kong40Full timeTECHNOLOGY AND OPERATIONSContract (Fixed Term)Salaried2025-06-022025-07-01

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.