What is the Job Opportunity?

The successful candidate will be responsible for the efficient operation and maintenance of computer systems for an enterprise mission critical data center, including efficient and strategic completion of preventative maintenance, work requests and responses to day-to-day operational activities on a 24hr X 7-day rotation.

Personnel will provide the support necessary to complete electronic hardware installations within Data Centre cabinets, including some cabling requirements, management module configuration and troubleshooting using a Remote Operations Model.

The incumbent will assist in the execution of preventative maintenance tasks in highly sensitive environments. As well as provide general supervision for the operation of building systems, including high voltage electrical, UPS, emergency generator, HVAC and fire detection / suppression systems.

The individual will be a primary contact for all client, security and operational engagements between the hours of their scheduled shift. This focal point will drive daily priorities and distribute work to additional team members when needed.

What will you do?

• Assist with ongoing issues with day to day operations by responding to Incident engagements, audit requirements and process documentation

• Ensure all requests within the ticketing system are acted on accordingly and status updates are submitted for any new or existing hardware installations

• Perform hardware upgrades, firmware updates, troubleshoot remote connectivity, resolve build errors or hardware issues and perform diagnostics

• Handle deliveries of computer equipment and parts that arrive on site and administer the inventory as required.

• Communicate with other technology platform clients to determine client demands and assist with various vendor equipment

• Participate in checking, monitoring and reporting of control room operations, cooling towers, water softeners, UPS equipment, diesel generators and electrical distribution

• Assist with preventative maintenance duties, including but not limited to changing filters, oiling motors, replacing light fixtures, inspecting /adjusting belts

• Document and report activities to supervisors. Manage response to all emergency situations quickly (fire, evacuation, equipment failure etc.) and customer concerns. Assist with Implementation and administer inventory control programs

• May be only maintenance staff member on duty during certain shifts; may be required to work extended periods of time without relief when responding to priority /emergency situations (including extreme weather and/or overtime type assignments); may require shift work. Assist Management with documentation and policy creation. Coordinate and attend training sessions as required

What do you need to Succeed?

Must have

• High School Diploma or GED equivalent

• Experience with Computer Operating Systems, Software and Hardware

• Possess and maintain a valid driver’s license and good driving record with periodic checks

• Physical requirement to include stooping, standing, climbing and frequent lifting of a minimum of 50lbs, of equipment (pumps, tools, ladders, computer systems) and ability to safely use lifting devices

• Able to work on a 24hr X 7 day rotation

Nice to have

• Trade certificate and other technical training would be considered an asset

• Information Technology certifications including ITIL, Network+, A+

• Experience with HVAC, chillers and electrical and mechanical components

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• Opportunities to do challenging work.

• Opportunities to take on progressively greater accountabilities.

• Participation with implementations of new and emerging technologies

• Partaking in new learning opportunities and upskilling

#LI-Hybrid

#LI-POST

Job Skills

Customer Service, Data Center Administration, Data Center Facility Management, Decision Making, Group Problem Solving, Hardware Infrastructure, Hardware Installations, System Integration Testing (SIT), Technical Troubleshooting, Time Management

Additional Job Details

75 SOUTHGATE DR:GUELPHGUELPHCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2025-05-262025-06-02

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.