What is the opportunity?

As a Sales Support Representative, Living Benefits, you will act as a point of contact with brokers of Life Insurance policies. You will handle each broker’s inquiry with high priority to ensure they receive fast and effective turnaround time with all the business needs, will provide superior sales support and service to brokers in order to achieve regional sales targets in addition to share and contribute to Sales Consultant’s action plans.

What will you do?

• Initiate and respond to calls from producers and provide product & administrative support, education and training to producers and their staff on running quotations, contracting and application completion, product information and RBC systems.
• Manages all requirements of the new business process from quoting, contracting and application submission and assist Sales Consultant with analyzing blocks of business and identifying opportunities for additional premium
• Provide marketing support to Senior Sales Consultant –assist with revenue generation activities specific to each MGA (Managing General Agent) strategy.
• Resolve customer inquiries and determine appropriate action for complex issues
• Establish relationships with the key staff of brokers. Assists in new producer set-up including proactive calling and follow-up.
• Work closely with internal partners to provide seamless service to brokers
• Participate in call campaigns as they arise
• Train brokers and their team on our systems and tools in order to augment their sales with us

What do you need to succeed?

Must-have

• Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs
• High level of written skills required (French and English)
• Professional customer service skills and a talent for listening and establishing rapport and finding the right solution
• Ability to work well with diverse team and independently
• Excellent organizational skills, Initiative & Proactive
• Strong negotiation skills, Impact and Influence, analytical thinking

Nice-to-have

• Knowledge or experience of the Insurance industry and/or Life insurance
• LLQP License is considered an asset
• Post Secondary education or equivalent
• Good knowledge of Microsoft Suite and capability to learn new systems quickly

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What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Work in a dynamic, collaborative, progressive, and high-performing team
• Management that supports your work and progression
• Access to a variety of job opportunities across businesses and geographies
• RBCI software tools to boost your productivity

RBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with Hiring Manager.

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