What is the Opportunity ?

• The ACH Operations team at RBC is a cross-functional team responsible for RBC suite of money movement and payments products. Numerous companies depend on our service for their payment needs. The Operations team is committed to offer support to our clients and to reimagine how payments will evolve to move their money in a convenient and secure manner while remaining compliant with payment regulations.
• The role requires cross-functional collaboration with Client Oversight, Product, Engineering, and our GTM teams. Additionally, you will be responsible for providing day-to-day operational support to our clients.
• Candidate will be responsible to ensure frictionless Digital client implementations by working closely with internal RBC Clear partners as well as client’s technical team. This role will also internal RBC support partners to resolve client technical issues and work with product owners improve the product offerings based on the client feedback.

What will you do?

• Monitor exposure limits for ACH Originators, including acting as a liaison between our Client and Credit Risk teams.

• Responsible for ACH Investigations including but not limited to request for record of authorization, ACH Recalls, ACH Reversals, and Trace Requests.

• Working directly with clients to resolve issues; gathering customer needs and working with the product team and account managers to resolve them

• Execute on day-to day technical implementation tasks including system configuration, problem resolution, solution research, business analysis, client training within the established SLAs

• Provide technical walk through of RBC Clear products including portal configurations, H2H connections and payment & statement file specifications

• Act as RBC project manager to establish project plan for client’s integration project and drive the project to the completion

• Act as lead technical resource to manage client technical discussions for product onboarding discussions. Participate in client RFP or technical workshops when requested

• Provide support for client’s host to host channel testing for various products

What do you need to succeed?

• 5-7 years’ experience in ACH Operations role, demonstrated technical implementation experience working at a financial institution and delivering seamless digital experience

• Experience in managing Cash Management /Treasury product implementations, host to host/API solutions (file formats/connectivity protocols such as SWIFT FileAct, SFTP)

• Experience in implementing account statement formats (MT/CAMT/BAI2) over SWIFT and host to host delivery channels

• Strong understanding of Cash Management Products such as ACH, RTP, Check

• Ability to interpret technical integration documents and effectively communicate with client’s technical teams

• Familiar with the Nacha rules and regulations

• Accredited ACH Professional (AAP) Certification preferred but not required

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Flexible work/life balance options

Job Skills

Active Learning, Adaptability, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTORONTOCanada37.5Full timeCAPITAL MARKETSRegularSalaried2025-05-22

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.