Coordinates production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. Applies complete knowledge, skills, and practices to perform assignments.

• Support the continuous evolution of the platform to automate manual processes / actions.

• Work closely and integrate with the CTB (Change The Bank) team to engage in collaborative agile based development
• Focus on the Service Transition phase of ITIL by driving adoption of the “Production Readiness / License to Operate” model
• Summarize and highlight important enhancements and proactively identify risks and business issues in JIRA and Archer
• Identify improvement opportunities proactively and drive project progress and benefits
• Leverage your strong written and verbal presentation skills including creating documentation in Confluence, PowerPoint and Excel (VBA and pivot charting a plus) to prepare senior management level content
• Coordinate disaster recovery, planning and execution. Update internal config management and risk systems.
• Maintain applications throughout the life cycle from concept to retirement across multiple tools.

· Access & Identity Management:

• Manage, track, and oversee Privileged Access Management (PAM), Privileged Account Inventory (PAI), and Access Manager activities for applications.
• Ensure compliance with access control policies and frameworks within financial regulations.
• Oversee Non-Personal IDs (NPIDs) lifecycle management, including provisioning, monitoring, and decommissioning.

• · Regulatory & Compliance Governance:

• Ensure adherence to financial regulatory requirements, including managing findings from federal regulatory boards and internal/external audits.
• Implement security controls and access policies to align with compliance mandates.
• Provide timely responses to regulatory inquiries and audits related to identity and access management.

• · Onboarding & Documentation:

• Manage all documentation related to access governance, security controls, and compliance.
• Oversee the onboarding of new applications, ensuring proper access control measures are in place.
• Collaborate with security teams to assess and document security risks associated with new applications.

• · Risk Mitigation & Automation:

• Enhance efficiency through automation and capacity management to reduce manual intervention.
• Develop strategies for risk mitigation related to access control and privileged account usage.
• Monitor access logs, identify anomalies, and implement corrective measures.

• · Security & Infrastructure:

• Experience with VPN setup, security systems, and certificate management for secure access.
• Implement infrastructure security measures to safeguard against unauthorized access.
• Monitor and manage system security controls to align with best practices and compliance standards.

• · Technical Leadership & Team Collaboration:

• Acted as a lead support role, working closely with multiple teams on problem management, escalation handling, and system reliability.
• Collaborate with stakeholders, security teams, and application owners to enforce security best practices.
• Provide mentorship and guidance on access management and compliance-related matters.

Job Skills

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYAPutrajayaMalaysia40Full timeCAPITAL MARKETSRegularSalaried2025-05-222025-06-26

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.