What is the opportunity?

We are seeking a talented and driven technical change manager to strengthen our change management practices by combining traditional change governance with deep technical oversight. The successful candidate will join our Enterprise IT Change Management leadership team and oversee the day-to-day management of hundreds of change requests, ensuring compliance with process standards and technical validation for risk, execution quality, and impact.

What will do you do?

• Develop and maintain a deep understanding of the organization's technical landscape
• Review change requests for compliance and technical feasibility
• Assess technical risks, including potential worst-case scenarios and business impact
• Collaborate with technical teams to ensure changes are properly tested and validated
• Identify and assess the potential impact of changes on various IT systems
• Define and validate post-implementation verification requirements
• Collaborate with stakeholders to ensure changes are risk-assessed from both technical and business perspectives
• Support continuous improvement of the change management process
• Build and maintain positive relationships with key stakeholders

What do you need to succeed?

• Strong understanding of IT infrastructure, applications, and operational risk
• Familiarity with change testing methods, validation practices, and post-change monitoring techniques
• Strong leadership capabilities, communication skills and a strategic mindset

Must haves:

• Minimum 5 years of experience in IT Service Management (ITSM) tools and platforms
• Ability to critically evaluate technical risks and system impacts
• Technical certifications or background in areas such as infrastructure, cloud services, cybersecurity, or application development

Nice to haves:

• Experience working in a highly regulated industry
• Familiarity with ITIL practices and service management tools
• Experience with cloud-based technologies, DevOps practices, and cybersecurity principles
• Knowledge of release management, deployment processes, and problem management methodologies

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities

• Access to a variety of job opportunities across business and geographies

Job Skills

Adaptability, Change Controls, Change Governance, Change Management, Critical Thinking, Decision Making, Information Technology (IT) Infrastructure, Information Technology (IT) Services, Information Technology (IT) Systems, Interpersonal Relationship Management, IT Change Management, Managing Change Requests, Overcoming Resistance to Change, Services Management

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTORONTOCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2025-05-202025-06-03

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.