This role will be located in any RBC Caribbean Banking market where the successful candidate resides

Application Deadline: May 26, 2025

What is the opportunity?

This opportunity allows you to play a crucial role in leading the point-of-sale (POS) support strategy across the Caribbean through the development and implementation of processes and controls which are aligned to RBC Caribbean’s Merchant Services strategy. The Regional Manager POS Service will be responsible for leading the team in delivering an exceptional client experience to Merchants and Business stakeholders across all Caribbean markets.

What will you do?

• Work closely with project managers on large scale projects that impact RBC’s POS merchants in the Caribbean
• Develop and manage the POS service support strategy for Caribbean Banking in alignment with RBC Caribbean’s sales strategy, and as articulated by Regulatory, and international cards teams.
• Provide oversight of the internal operations related to the service, repair, maintenance and support of POS devices
• Manage and set the strategic direction for POS support teams including the POS Support Centre.
• Participate in incident, change, and problem management activities impacting POS service and/or support.
• Manage the relationships with the local debit card networks throughout the region and with all vendors associated with POS support including the device and technology suppliers
• Actively participate in contract reviews and negotiations with the vendors that provide point of sale related services to RBC Caribbean
• Analyze POS data to track efficiencies and develop strategies to close any gaps that are identified

What do you need to succeed?

Must-have

• Bachelor of Science Degree in Computer Science/Studies or Information Technology or equivalent combination of experience and training
• 3+ years of management/supervisory experience
• 3+ years of experience in the POS support
• 7 years of IT experience with at least 4 years’ work experience in a technical support environment
• Proven leadership and ability to engineer opportunities for people to grow and stretch
• Strong interpersonal and communication skills to effectively communicate with vendors, clients and internal stakeholders at various levels within RBC.

Nice to have

• Knowledge of networking and communication protocols
• Curiosity, problem solving and critical thinking skills
• Ability to collaborate with teams across RBC Caribbean jurisdictions.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Leaders who support your development through coaching and managing opportunities
• The advantage of working with a dynamic, collaborative, progressive, and high-performing team
• Opportunity to building close relationships with clients

Job Skills

Critical Thinking, Customer Support Systems, Group Problem Solving, Installation Support, IT Service Management (ITSM), IT Standards, IT Systems Management, Long Term Planning, Process Management, Time Management

Additional Job Details

7-9 SAINT CLAIR AVENUE, 8:PORT OF SPAINPort of SpainTrinidad and Tobago37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2025-05-202025-05-27

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.