The Account Admin Officer will serve as a first point of contact for account managers and assists in the day-to-day management of the area, proactively creating capacity by adapting effective workflow systems & processes, platform technology and organizational change initiatives focused on Special Loans and Advisory Services (SLAS).

What is the Opportunity?

RBC’s Special Loans & Advisory Services (SLAS) Group is looking for an Account Admin Officer to join their team, supporting account managers in Commercial Markets. The Account Admin Officer will serve as a first point of contact for account managers and assists in the day-to-day management of the area, proactively creating capacity by adapting effective workflow systems & processes, platform technology and organizational change initiatives focused on Special Loans and Advisory Services (SLAS).

What will you do?

• You will be a centre of expertise for most operational, credit administration and administrative issues for the unit, controlling activities to ensure they are organized and prioritized according to corporate policies.
• Ensure consistency of processes & technology, champion platform issues and initiatives, and minimize costs by leveraging knowledge and expertise to assist the business.
• Ensure Manager’s needs are proactively identified and provide required information/documents for him/her to complete duties. Gather and prepare material required by Senior Manager’s for presentations, meetings, etc.
• Provide administrative support as required with Microsoft and web based applications ensuring files referred to the team are accepted within the appropriate period.
• Support the onboarding of new staff, manage group expenses, and pay invoices while maintaining appropriate records and controls.
• Manage office routines and expenses ensuring efficiency is maintained through availability of equipment & supplies and effective management of files & records.
• Maintain a high level of organizational awareness (procedures, policies, systems) in order to facilitate duties for the team.

What do you need to succeed?

Must-have

• Organizational awareness & familiarity with Bank systems (Synergy, Sales Platform, CART, InfoAcces, Covarity, etc.); or high aptitude to learn new systems
• Proficient with Microsoft Office products (notably Excel)
• Self-driven with capability of managing multiple priorities
• Ability to take ownership/responsibility for issues and follow them through to completion
• Work with a sense of urgency as many requests require real time action to mitigate bank risk and ability to problem solve with great attention to detail

Nice-to-have

• Knowledge of file referral process (and SLASE system)
• Working Knowledge of BCRMS, CMS is an asset
• Proficient with Microsoft Access is an asset
• Experience in the Business Service Centre is an asset

What’s in it for you?

• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
• Competitive pay and high-earning potential
• All the tools, training, and team support you need to grow your career
• Flexible work/life balance options

Job Skills

Communication, Data Entry, Detail-Oriented, Email Services, Office Administration, Presentation Software, Spreadsheet Software, Teamwork, Time Management, Word Processing Software

Additional Job Details

20 KING ST W:TORONTOTORONTOCanada37.5Full timeGROUP RISK MANAGEMENTRegularSalaried2024-10-252024-11-09