What is the opportunity?

In this role, you will report to RVP, Head of Canadian Premier Banking, responsible for optimal trust, discretion, timely achievement in leading and coordination of the day-to-day management, administrative, communication and operational functions supporting the SVP and running the business. You will act as first point of contact for prioritization, co-ordination of activities creating capacity for the RVP to achieve the Premier Banking strategies, business plan, sales coaching, enabling the highest level of client experience. You will utilize technology, best practices for prioritization, organization to support the leader in an efficient and effective way, ensuring that the leader has access to the tools to make them efficient.

What will you do?

• Responsible for optimal trust, discretion, timely achievement of deadlines and commitments for administrative duties on behalf of the RVP and Head of Canadian Premier Banking, delivering a high level of service to both internal and external partners.
• Accountable for administrative (manage RVP’s e-mail/mail/phone calls, expenses and calendar proactively), leadership management routines, including implementing and maintaining processes in line with RBC’s policies and guidelines (i.e. vacation management, gift and entertainment), using digital and technology as much as possible
• Supports Regional Manager’s Premier Banking for occasional projects as required.
• Manage office routines and schedule leader/banker sales routines including; weekly goal setting, weekly leadership meetings, Monthly/Quarterly Performance Management reviews, annual competency review, personal development discussions for all SVP direct reports.
• Leverage technology, software tools and expertise in preparation of documentation and presentations.
• Act as ambassador for RVP and Private Banking with internal and external stakeholders
• Commitment to supporting the RVP by demonstrating and taking ownership & accountability of client problems at first point of contact, or in the absence of the RVP, applying the Problem Resolution Principles and ensuring appropriate coordination with key partners/leadership and then tracking to client resolution and follow-up . Demonstrate a long-term perspective in addressing client concerns, by raising reoccurring items to the National Operations Officer.
• Ensure RVP’s introduction to new clients in a timely manner and RVP contacts are kept up to date following meetings with clients (make notes in contacts on memorable points, personal details, where they met etc.) and when appropriate prepare correspondence (i.e. card) for RVP to send a personal note. This may also include Client View updates
• Work on special projects as directed by the leader

What do you need to succeed?

Must Have

• Exceptional verbal, communication, organizational skills with strong focus on client.
• Ability to exercise independent judgement, effectively and accurately
• Demonstrated ability to prioritize and organize work tasks and information
• 1-2 years of experience in an administrative role
• High level of confidentiality and discretion
• Able to drive creative solutions, with proven ability to think ‘outside of the box’ and not accept what is done today as a solution
• Strong proficiency with Microsoft Office (Outlook, PowerPoint, Word, Excel) and other digital tools and applications

Nice to Have

• College Diploma or University graduate preferred or equivalent experience
• Strong understanding of P&CB applications and products, Private Banking
• Bi-lingual (English/French)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to building close relationships with clients

Job Skills

Communication, Data Entry, Detail-Oriented, Email Services, Office Administration, Presentation Software, Spreadsheet Software, Teamwork, Time Management, Word Processing Software

Additional Job Details

4 ROBERT SPECK PKY:MISSISSAUGAMISSISSAUGACanada37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2024-08-292024-09-09