What is the Opportunity?
As the Configuration and Reporting Manager, you will be key contributor to the Marketing Services team supporting P&CB & Insurance Marketing teams and their partners. You will support the implementation and maintenance of third-party tools (MRM and Birst) and ensure they meet stated technical and business objectives.

*Please note that the location for this position is Toronto. This position requires a hybrid working arrangement of approx. 2 days/week in the office.

What will you do?

• Liaise with stakeholders to understand needs and requirements & translate business requirements into detailed specifications.
• Participate in the design of the solution and understand the technical capability of the 3rd Party software.
• Configure the required solution into 3rd Party Software tools – MRM and Birst
• Develop and execute test plans and document the results.
• Provide training and on-going support of core functionality of MRM and Birst for all users, including maintaining MRM Core User Guides
• Evaluate vendor software release content and establish and impacts.
• Support all RBC MRM implementations.
• Identify opportunities to improve efficiency of automated solutions and provide recommendations on new or enhanced system capability.

What do you need to succeed?

Must-have:

• Ability to analyze and synthesize business requirements and translate into clear requirements.
• Proficient writing user and system stories and supporting documentation - business process and system workflows.
• Ability to configure 3rd party software solutions which includes debugging, testing, and troubleshooting throughout the configuration process.
• Proficient in Microsoft solutions such as Excel and Access to support business solutions.
• Experience using Tableau or other like business reporting tools an asset.
• Problem solving and root cause identification skills, able to anticipate and identify issues, present solutions, and negotiate with all stakeholders to resolve.
• Excellent collaboration, communication, and active listening skills.
• Ability to influence others and effectively move toward a common vision or goal at all levels in an organization.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Whether it’s developing new skills, opportunities to innovate and grow, modern and comprehensive benefits, or the flexibility to enjoy the moments that matter, at RBC you have everything you need at your fingertips to build your career and life and make it yours.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to take on progressively greater scopes of work.

Job Skills

Analytical Thinking, Communication, Consulting, Dashboard Reporting, Decision Making, Group Problem Solving, Long Term Planning, Problem Resolution, Requirements Gathering, Solutions Development, Use Cases

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOTORONTOCanada37.5Full timeHUMAN RESOURCESRegularSalaried2024-08-292024-09-13