Digital Training & Adoption Manager
RBC Capital
Job Summary
Job Description
What is the opportunity?
As a Digital Training and Adoption Manager, you will play a pivotal role in driving digital transformation at RBC Investor Services (IS). Your role is to ensure that our clients, users, and stakeholders seamlessly adopt new technologies, and achieve business goals. Using your technical and interpersonal skills, you will develop and implement digital learning programs that train users on complex systems, support users during transformational changes, and drive overall digital adoption.
What will you do?
- Conduct customized training sessions, workshops, and one-on-one coaching to enhance digital proficiency. These may be client-facing or for internal stakeholders.
- Develop and author training materials including guides, job-aids, videos, etc., and update as required, ensuring that employees, users, or clients have the necessary skills to achieve their goals using relevant software.
- Develop and support change management strategies with the overall goal of recognizing client impacts and delivering programs successfully.
- Address resistance and feedback to obtain support for change initiatives.
- Collaborate with web development teams as a subject matter expert (SME) to align adoption goals with business objectives.
- Maintain knowledge of RBC IS products, systems and processes as it relates to our client base.
- Use data-driven insights to support strategies and drive adoption.
- Encourage collaboration, knowledge sharing, and continuous learning within the RBC IS team.
- Measure the impact of digital adoption on employee satisfaction and productivity.
What do you need to succeed?
- Bachelor’s degree in a relevant field (e.g., Business/Banking, IT, Change Management).
- 3-5 years of experience in Learning & Development.
- Proven experience supporting change management and product development.
- Familiarity with digital training tools (i.e. Camtasia, Powerpoint, Word, Snagit).
- Ability to think strategically and develop creative solutions to problems.
- Financial industry or Custody-specific experience is an asset.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
- Opportunity to obtain hands-on experience throughout your role
- Working with an exciting, close-knit, supportive & dynamic group
- Opportunity to collaborate with other business segments within the bank
- Excellent career development and progression opportunities
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation
Job Skills
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Inclusion and Equal Opportunity Employment
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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