What is the opportunity?

RBC Wealth Management Canada (WMC) is hiring a Snr. Business Analyst, Branch Infrastructure, Access & Mobility Support role. Reporting to the RBC WMC Director & Head, Advisor Mobility, Data Protection & Branch Infrastructure, you would be responsible for providing ongoing front-office service & support on several initiatives focused on branch resiliency and hardware, advisor mobility (tablets and phones) and application access attestations and development of project requirements. In this Snr. Business Analyst role, you will work closely with the Branch Infrastructure team supporting infrastructure, myMobility and access related initiatives and break fixes. This role acts as an advocate for DS, RT and PH&N end users and their needs, by seeking ongoing and in-depth user engagement to inform & support product owners of various infrastructure related initiatives.

What will you do?

• Gather requirements for product roadmaps and help to deliver on WMC’s digital strategy objectives and align to our business goals, while providing vital insights and actionable analytics to enable strategic decision making as it relates to WMC Branch Infrastructure, Advisor Mobility and Access Management initiatives.

• Collaborate with our key Business, Technology and Operations partners and maintain strong relationships with Product Owners, Branches/Offices and Head Office partners providing regular updates and communications.

• Support DS, RT and PH&N branch/office users by keeping them informed of strategies, developments and pertinent information affecting user experiences. As a champion of change, you will be responsible for understanding the end user impacts and help with developing a rollout strategy for various initiatives in the portfolio.

• Perform business analysis, requirements gathering, testing and implementation activities from initiation to deployment for minor to major Branch Infrastructure, Access Management and myMobility initiatives simultaneously.

• Uphold effective risk & issue management by proactively identifying, documenting, and managing risks and issues, with clearly documented mitigation plans while acting as RBC WMC escalation support for Branch Infrastructure, Advisor Mobility and Access Management.

• As a part of a project team, execute on the successful completion of application risk assessments and application onboarding, maintaining documentation and information pages while identifying opportunities for efficiencies and optimizations.

What will you need to succeed?

Must-have:

• Strong business acumen and analytical, communication and presentation skills.

• Post-secondary education (University or College) or 5 years equivalent experience in a similar role.

• Ability to work effectively in situations involving rapid change and shifting priorities, while effectively managing multiple projects (multi-tasking).

• Sounds understanding of Access Management concepts and systems such as Secure API, Entitlements, Access Manager and ServiceNow

Nice-to-have:

• Bachelor’s degree.

• Data science background.

• Experience in financial services industry with broad understanding of product management, risk management and end user support.

• Experience with tableau, Jira, Confluence, SalesForce, ClientLink, Broadridge.

• Working knowledge and understanding of brokerage operations, vendor management and/or systems experience.

• Experience working with ServiceNow, Secure API, entitlements and a strong understanding of application and data Access Management systems and concepts.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• Flexible work/life balance options.

• Opportunities to do challenging work.

• Opportunities to take on progressively greater accountabilities.

• Access to a variety of job opportunities across business.

Job Skills

Agile Business Analysis, Agile Methodology, Analysis of Business Problems, Business, Business Analysis, Business Data Analysis, Business Process Modeling, Commercial Acumen, Communication, Critical Thinking, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Requirements Analysis, Strategic Decisions, Teamwork, User Engagement

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTORONTOCanada37.5Full timeWEALTH MANAGEMENTRegularSalaried2024-08-232024-09-07