Manages and responds to daily HR / Employee requests which include pre-employment, onboarding, and management of employee contracts, including the life cycle processes (job changes, family leave, retirements).

· Responsible for the administration of all Talent Cycle processes including prescreening, contracts, and background checks for new hires, extensions and probations and the data integrity of the HRIS system related to employee lifecycle changes and new joiners.

· Generates all required letters for employee job changes, lifecycle, and leaves.

· Work with RBC partners and vendors and on international assignments and movements.

· Manages processes with employee, manager, and HR Business Partner team where appropriate.

· Creating employee files in a timely manner and maintenance of employee dossier.

· Managing relationship with pre-screening provider and other crucial providers.

· Act as the first point of contact for all incoming work and queries to Talent Cycle Europe in the British Isles (email, phone and potentially chat)

· Ownership and resolution of standard policy related questions coming from employees and providing guidance on HR workplace policies and practices pertaining to our HR Platform, Workday.

· Determine the appropriate contact/team and triage to resolve the work item and route it accordingly using the ServiceNow case management and workflow system.

· Maintaining case management and HRIS systems ensuring information is current & accurate, allowing data to be pulled effectively and provided to wider HR department and HRBPs as and when required.

· Manage operational relationship with wider HR teams and escalate for resolution of issues as and when required.

· Ensure all department and company driven processes are completed within SLA, whilst identifying any improvements in the processes in place.

· Creation, implementation, training, and maintenance of HR operating procedure for Talent Cycle to ensure all required tasks are documented.

· Meet new hires on the first day of employment; collect and process their right-to-work documentation.

Job Skills

Communication, Employee Lifecycle, Group Problem Solving, Human Resources Administration, Human Resources Policies, Onboarding, Prescreening, Workday

Additional Job Details

100 BISHOPSGATE:LONDONLondonUnited Kingdom35Full timeHUMAN RESOURCESContract (Fixed Term)Salaried2024-07-31