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National Operations Support Agent- CM&R- Bilingual

RBC Capital

RBC Capital

Customer Service, Operations
Posted on Saturday, July 6, 2024

Job Summary

In this role you will be responsible for the fulfillment and servicing of complex client transactions. You will apply your extensive knowledge of related RBC products and services. You will take ownership to resolve issues related to the administrative/operational assignments.

Job Description

What is the opportunity?

In this role you will be responsible for the fulfillment and servicing of complex client transactions. You will apply your extensive knowledge of related RBC products and services. You will take ownership to resolve issues related to the Credit Management and Recoveries function. You will ensure a mindset of risk mitigation, to minimize the bank’s losses, by analyzing customers’ financial situation.

What will you do?

  • Process payments and maintenance request on Service Platform as requested by Collectors, and/or Service Partners
  • Apply professional communication skills to communicate with customers, obtain relevant information and ensure a balance between quality customer care and payment of their debt
  • Fulfill client needs at first point of contact with incoming work received from services partners through various channels
  • Complete and process all assigned accounts, adhering to the Credit Management and Recoveries process and guidelines
  • Contribute to the overall success of the team by sharing new ideas and best practices
  • Proactively recommend suggestions and solutions to improve efficiency
  • Consistently provide superior responsive service to client fax / e-mail / telephone requests

What do you need to succeed?

Must-have

  • Bilingualism (English and French) required, as you will regularly do business with partners across Canada
  • Strong knowledge of the Credit Management and Recoveries process to facilitate solutions
  • Familiar with key referral sources
  • Experience with CACS,TS2, MSWord, MSExcel, SRF, OLBB, OLMS,CART and Outlook
  • Strong work ethic and organization skills, and ability to self-motivate to resolve issue at first point of contact and collaborate well in a team environment
  • Ability to accept, adapt and implement change in a fast paced environment
  • Ability to multitask efficiently, including navigating through various systems while on the phone with clients
  • Flexible to work 8am to 4pm, Monday to Friday

Nice-to-have

  • Credit Management & Recoveries experience
  • Banking knowledge of personal and card products
  • Call center experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program
  • Leaders who support your development
  • Ability to make a difference and lasting impact
  • Opportunity to take on progressively greater accountabilities

Job Skills

Additional Job Details

Address:

7101 AV DU PARC:MONTRÉAL

City:

MONTRÉAL

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Personal and Commercial Banking

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-07-05

Application Deadline:

2024-07-20

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.