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Business Operations Support Specialist

RBC Capital

RBC Capital

Customer Service, Operations
Singapore
Posted on Friday, July 5, 2024

Job Summary

You will be involved to maintain and support for a number of applications including but not limited to Avaloq - the core banking system used by Wealth Management (WM) Asia Business and Functional units.

Job Description

What is the opportunity?

As the Business Operations Support Specialist (12 month contract), you will be involved to maintain and support for a number of applications including but not limited to Avaloq - the core banking system used by Wealth Management (WM) Asia Business and Functional units.

What will you do?

  • Works with the application support team lead and other team members as a team, to ensure safety and soundness of application environments for daily operations based on the SLA
  • Provide L1 and L2 functional and technical support to the end users across multi-functional and geographic areas
  • Manage complexity well and coordinate information and activities among groups with differing agendas, across multi-functional and geographic areas
  • Support daily Day End Process, investigate and resolve when issue arise
  • Coordinate with vendor or L2/3 to resolve production issues and communicate with end users
  • Conduct UAT and PIV for adhoc or monthly release

What do you need to succeed?

Must-have

  • Degree in Computer Science, Information Technology or equivalent is a nice-to-have, but not essential
  • The role would typically require 1-2 years of experience in application support or business analysis role in banking/ brokerage/ investment industry
  • Ability to quickly familiarise oneself with knowledge of international business units, regulations, pressures, requirements
  • Strong interpersonal, communication and presentation skills
  • Strong troubleshooting and analysis skills

Nice-to-have

  • Experience working with remote teams in global banks, and able to handle complex matrix structure
  • Experience of Avaloq is nice-to-have
  • Good knowledge of trading connectivity and market infrastructure
  • Practical knowledge of financial markets and applicable regulations

What’s in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Leaders who support your development through coaching and managing opportunities
  • Work in a dynamic, collaborative, progressive and high-performing team
  • A world-class training program in financial services
  • Ability to make a difference and lasting impact.

Job Skills

Applications Support, Business Analysis, Critical Thinking, Customer Service Management, Group Problem Solving, Help Desk Support, Installation Support, IT Standards, Requirements Analysis, Technical Troubleshooting, Time Management

Additional Job Details

Address:

8 MARINA VIEW:SINGAPORE

City:

Singapore

Country:

Singapore

Work hours/week:

40

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Service Provider (Training Not Required)

Pay Type:

Salaried

Posted Date:

2024-07-05

Application Deadline:

2024-08-05

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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