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Senior Relationship Manager

RBC Capital

RBC Capital

Administration, Customer Service
New York, NY, USA
Posted on Monday, June 10, 2024

Job Summary

What will you do?

Senior Relationship Management (SRM) is a cross-product function for client coverage, accountable for the success of the global RBC relationship. Members of the SRM team act as account managers, RBC ambassadors and trusted advisors to clients spanning across the following sectors: banks, real money managers, hedge funds, insurance companies, and financial sponsors.

This is a Vice President level position within SRM supporting U.S. Banks coverage.

Job Description

What will you do?

External Client Coverage:

  • Lead the coverage effort for a defined portfolio of SRM Bank clients. These institutions will be among the largest, most complex, financial institutions globally
  • Coordinate with product groups and other functional partners to evaluate and generate new business ideas and opportunities
  • Responsible for coordinating and delivering the Bank’s global platform as “one firm” to the client
  • Develop and maintain external relationships with covered institutions, which may include including heads of various trading desks/operations, directors of development and strategy, counterpart Senior Relationship Managers and Treasury groups
  • Lead efforts to optimize the use of resources in increasing RBC Capital Markets’ product penetration and total relationship revenues

Internal Business Strategy:

  • Perform analyses to help drive decisions regarding performance and long-term strategies including client targeting and competitor analysis, focused on U.S. banks.
  • Facilitate translation of business strategy into product strategy by engaging all relevant business and functional teams
  • Develop close working relationships internally with SRMs globally, as well as salespeople, traders, originators, syndicate, corporate banking & investment bankers;
  • Protect RBC’s Balance Sheet, understanding risk & rewards of credit commitments, working closely with internal partners and risk management stakeholders.
  • In partnership with Global Markets Sales leaders, coordinate and prepare materials to assist and lead account planning efforts

Front Office:

  • Proactively identify operational risks/ control deficiencies in the business
  • Review and comply with Firm Policies applicable to your business activities
  • Escalate operational risk loss events, control deficiencies and risks that you identify to your line manager and the relevant risk and control functions on a timely basis
  • Key representative of the business in cross-business, cross-functional initiatives and processes

Key Relationships:

  • Act as lead relationship manager on select bank relationships
  • Develop strong relationships internally, including partnering closely with:
    • GM Senior Management
    • Investment Banking
    • Corporate Banking
    • FIG Risk Solutions
    • Sales & Trading
    • Global Business Managers
    • Global Markets (Spread Products, Macro Products, Equities, Central Funding)
    • Other Partners across Capital Markets & RBC Asset Management, Corporate Treasury, City National and the RBC Enterprise
    • Build strong relationships with key functional areas including Group Risk Management, Operations, Compliance, HR, etc.
  • Develop strong external professional relationships

Working Conditions:

  • Trading desk environment with minimal travel expected (0% - 10%)
  • You will be expected to work at the office 4+ days per week.

What do you need to succeed?

Basic Qualifications :

  • Bachelor’s degree (business, finance or related field preferred)
  • Minimum 6-10 years financial industry experience, with a strong understanding of capital markets & the regulatory framework for banks
  • Demonstrate proven impact and influence skills to engage cross-functional team members
  • Foster an environment based on transparency and responsibility to drive superior client experience and to optimize business results
  • Detail and goal oriented / organized and results-driven
  • Ability to work in a fast-paced, multi-tasking environment

Other Required Qualifications:

  • Excellent written & oral communication skills
  • Strong organizational and planning skills, including the ability to multitask
  • Ability to manage sophisticated problems and apply a range of analytical tools to develop solutions
  • Ability to run effective cross-functional meetings
  • Experience interacting effectively with executive/ sales/ operational teams
  • Ability to lead projects and work in a dynamic, evolving environment
  • Ability to work and deliver results independently, a self-starter

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to do challenging work
  • Opportunities to building close relationships with clients

The good-faith expected salary for the above position is $225,000 depending on factors including but not limited to the candidate’s experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan.

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

  • Drives RBC’s high performance culture
  • Enables collective achievement of our strategic goals
  • Generates sustainable shareholder returns and above market shareholder value

    Job Skills

    Additional Job Details




    New York


    United States of America

    Work hours/week:


    Employment Type:

    Full time


    Capital Markets

    Job Type:


    Pay Type:


    Posted Date:


    Application Deadline:

    Inclusion and Equal Opportunity Employment

    At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
    We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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