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Relationship Manager, Retail Financial Services, Automotive Finance

RBC Capital

RBC Capital

Accounting & Finance, Customer Service
Montreal, QC, Canada
Posted on Monday, June 10, 2024

Job Summary

Job Description

What is the opportunity?

RBC is currently recruiting for a Relationship Manager Retail, to join our Automotive Finance team. You will contribute to meeting personal/team objectives by retaining and growing profitable dealer relationships and also manage clients through effective relationship management practices, delivery of sound advice designed to satisfy the clients' business needs, and build long-term mutually profitable relationships. You will also develop relationships with service partners and local market to optimize business opportunities and referrals.

What will you do?

  • Manage territory, and recommends detailed sales and market strategies, including product and pricing specific initiatives to meet, or exceed sales targets and increase RBC market share

  • Proactively provide advice/information to dealers, enabling them to use RBC products to maximize dealer profitability

  • Seek out new dealerships by developing relationships with existing dealers and center of influence within and outside the Bank

  • Stay abreast of the Indirect Lending Industry, through competitor contacts, conferences, and publications, sharing the information with peers and partners

  • Manage discretionary business development budget, maximizing returns

  • Effective Relationship Management through documented sales calls/visits, regular interactions with internal and external partners, regular documented branch presentations, regular recapping of competitor rates, timely completion of all requested reports

  • Demonstrate commitment by taking ownership & accountability of client problems at first point of contact, applying the Problem Resolution Principles and ensuring appropriate referrals when warranted

  • Participate in Dealer events as required

What do you need to succeed?


  • 3-5 years relevant account management, business development or sales experience

  • Familiarity with the Credit Adjudicating Process

  • Experience identifying and acting on business opportunities

  • Very strong MS Office software skills including MS word, Excel and PowerPoint


  • Strong knowledge and understanding of Automotive, RV and Marine dealers

  • Fluent in English and French languages (i.e. read, write, speak)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • An opportunity to lead, collaborate, impact and influence

  • Work in a dynamic, collaborative, progressive and high performing culture

  • Excellent career development and progression opportunities

  • A comprehensive Total Rewards Program including bonuses, eligibility for stock and flexible benefits

Job Skills

Accountability, Adapt Quickly, Always Learn, Automobile Financing, Business Relationships, Car Dealerships, Client Base, Communication, Credit Reporting, Customer Interactions, Drive to Impact, Funding, Market Penetration, Profitability, Sales, Teamwork

Additional Job Details







Work hours/week:


Employment Type:

Full time


Personal and Commercial Banking

Job Type:


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Posted Date:


Application Deadline:


Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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