At Raymond James, we develop, we collaborate, we decide, we deliver, and we improve together.

Raymond James Ltd. is Canada’s leading independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their wealth management needs.

Secure Network Services Global Operations Analyst

Under the direction of Secure Network Services (SNS) Global Operations Manager with Regional IT Leadership, the SNS Global Operations Analyst will be involved with day-to-day operations, troubleshooting, monitoring and implementation of network infrastructure within the global Raymond James environment. The primary focus of this role will be to participate in administration and management of global Raymond James LAN, WAN, firewalls, load balancing, wireless networks, etc. This role is to support our follow the sun support model and as such work times are 12pm – 8pm PST (3pm - 11pm EST). Please only apply if you can work this shift.

How Does The Role Impact The Organization?

Under the direction of Secure Network Services (SNS) Global Operations Manager with Regional IT Leadership, the SNS Global Operations Analyst will be involved with day-to-day operations, troubleshooting, monitoring and implementation of network infrastructure within the global Raymond James environment. The primary focus of this role will be to participate in administration and management of global Raymond James LAN, WAN, firewalls, load balancing, wireless networks, etc.

What Will Your Role Be Responsible For?

• Ensure Keep-The-Lights-On tasks are handled with priority and efficiency.
• Provide Tier-2 support of incidents, tasks and problem tickets, collaborating with system and security teams as needed.
• Responsible for up-time, monitoring, reliability, stability and policy maintenance of supported systems.
• Participate in high priority calls and own problem management tasks.
• Produces and maintains current description and documentation of knowledge management, policy configuration, including tracking and documenting any changes to policies, procedures and operational tasks.
• Provide suggestions to Engineering and Architecture teams on current and emerging technologies.
• Bring technical knowledge from external sources and incorporate ideas for creating efficiencies / continuous improvement.
• Provide recommendations for Business Continuity Planning and Disaster Recovery, participate in updating and maintaining network plans.
• Contribute into and own ITIL processes involving change management, audit tracking, etc.
• Promote service offerings to grow global infrastructure to meet business and technology needs.
• Be available for rotational on-call support, as required, on a 24 hour x 7 days / week basis.
• Performs other duties and responsibilities as assigned.

What Can You Expect From Us?

Our most important investment is in people. Upon eligibility, Raymond James Ltd offers flexible workstyles, a competitive compensation and benefits package. Our benefits range from Health Benefits, RRSP Matching Program, Employee Stock Purchase Plan, Paid Time Off, Volunteer Days, Discretionary Bonuses, Tuition Reimbursement and many more! We also support internal promotion and community involvement.

What Do We Expect From You?

• Bachelor’s degree in computer science, MIS or related degree.
• 2 - 5 years of relevant experience in Network or Information Security, or a combination of education, training and experience.
• Hands on knowledge and experience in:
  • LAN/WAN network technologies and related protocols.
  • SDWAN / SASE / Firewall / VPN technologies (preferably Palo Alto, Prisma SDWAN/Access and Cisco Viptela)
  • Load Balancing (LTM/GTM) – F5
  • Network Access Control – Forescout/Cisco ISE
  • Wireless networking technologies (802.11x).
  • Understanding of Cloud technologies (AWS, Azure, SASE, etc)
  • Converged voice and data infrastructures.
  • Quality of Service (QOS) design and configuration.
  • Common network monitoring and troubleshooting tools.
  • Fundamentals of network protocols such as TCP/IP, DNS, DHCP, SNMP, BGP, OSPF, EIGRP, MPLS, SD-WAN and VLANs, along with their implementation and troubleshooting.
  • Familiarity with cloud computing principles and experience in designing secure and scalable network solutions for cloud environments.
• Strong communication skills: ability to convey information and ideas through a variety of media to individuals or groups.
• Take ownership of assigned tasks.
• Ability to problem solve, recommend or take action that is consistent with available facts, constraints and probable consequences.
• Ability to prioritize and meet project deadlines.
• Build relationships.
• Prioritize internal and external client’s needs; develop and sustain productive client relationships.
• Work a non-standard schedule including nights and/or weekends and/or have on-call responsibilities.

Asset

• Familiarity with automation, monitoring and reporting tools (Ansible, etc) is an asset.
• Knowledge of service management frameworks (ITIL) desirable
• Cisco (CCNA, CCNP: Routing & Switching | Security | Voice | Data Center) preferred.
• F5 (Certified Administrator | Certified Technical Specialist) preferred.
• Palo Alto Certified Network Administrator (PCNSA) preferred.
• ForeScout Administration preferred.

Travel

• Required to visit local / regional offices as desired.
• Be able to travel to US / Canada / UK when required.

We encourage our associates at all levels to:

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James – we honor, value, respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic self, our organization, clients and communities thrive, it is part of our part of our people-first culture. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Here at Raymond James we demonstrate our commitment to ensuring equal opportunities for all candidates. To request accommodations, candidates are instructed to contact Human Resources via email at recruitment@raymondjames.ca. By reaching out to this email address, candidates can communicate their specific requirements and discuss the necessary accommodations they may need to participate fully in the recruitment process.

Salary Range: BC (based on Education, Work Experience, etc) $75,000-100,000 in addition to competitive performance bonuses/incentives.