At Raymond James, we develop, we collaborate, we decide, we deliver, and we improve together.

Raymond James Ltd. is Canada’s leading independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their wealth management needs.

Senior Associate, Estates Processing

How does the role impact the organization?

As a member of the Estates Processing team, you will play an important role in ensuring the timely and accurate processing of various service support and administrative duties relating to the overall recordkeeping and compliance of Estate accounts at our firm. Your role will entail daily interaction with our investment advisors and their sales assistants, along with various members of our Operations team.

We are looking for someone who can provide efficient support to the members of the Estates team on navigating escalated queries, and additional support to Operations Admin Team and department manager on various other tasks.

What will your role be responsible for?

• Manage incoming estate notifications, including communicating/gathering all related document submission requirements from our Canada-wide network of internal clients;
• Provide ongoing service and represent the department as a key senior contact for related client enquiries and/or account administration support;
• Investigate and resolve, either individually or in conjunction with other members on our team, any problems or errors which may occur;
• Assist with maintaining/updating departmental procedure manuals as well as participate in the ongoing training and development of the team around you;
• Act as a central communication point, circulating information between members of the Estates team and posting portal and web announcements;
• Liaise with internal and external contacts, providing a high level of customer service and advice, responding to questions and Estates and project matters;
• Assist the Estates team with tax slip management and reporting to our trustee; and
• Other duties as assigned.

What can you expect from us?

Our most important investment is in people. Upon eligibility, Raymond James Ltd offers flexible workstyles, a competitive compensation and benefits package. Our benefits range from Health Benefits, RRSP Matching Program, Employee Stock Purchase Plan, Paid Time Off, Volunteer Days, Discretionary Bonuses, Tuition Reimbursement and many more! We also support internal promotion and community involvement.

What do we expect from you?

To qualify for this opportunity you possess:

• Post-secondary diploma or degree.
• Minimum of 3 years of detailed estate administration within the financial industry experience
• Fundamental investment concepts, practices, and procedures used in the securities industry.
• Completion of the Canadian Securities Course (CSC) is an asset.
• Solid knowledge of Microsoft Office Skills – Outlook, Word, Excel & PowerPoint.
• Familiarity with Dataphile is an asset.
• Work within deadlines in a high-volume and demanding environment while maintaining a high level of service and an imperative attention to detail.
• Demonstrate email, videoconferencing, and telephone etiquette and relationship management skills.
• Work independently as well as collaboratively within a team environment.
• Demonstrate a professional manner to establish and maintain effective working relationships at all levels of the organization.
• Good time management skills with the ability to organise and prioritise.
• Good team working skills and the ability to work collaboratively.
• Bilingualism in French and English is an asset.

We encourage our associates at all levels to:

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James – we honor, value, respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic self, our organization, clients and communities thrive, it is part of our people-first culture. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Here at Raymond James we demonstrate our commitment to ensuring equal opportunities for all candidates. To request accommodations, candidates are instructed to contact Human Resources via email at recruitment@raymondjames.ca. By reaching out to this email address, candidates can communicate their specific requirements and discuss the necessary accommodations they may need to participate fully in the recruitment process.

Salary Range: BC (based on Education, Work Experience, etc) $55,000-65,000 in addition to competitive performance bonuses/incentives.