Raymond James Independent Financial Services is seeking a qualified, Licensed Branch Administrator (BA) to work in our Toronto, ON – Queens Quay Wealth Management Office.

The primary role of the Licensed BA is to support the core branch team which consists of the Branch Manager and Senior Associates, as well as a team of Independent Financial Advisors. This is a supportive team environment which promotes personal career growth.

Drawing on previous experience as a Senior Administrative Assistant in a financial service firm or discount brokerage, the BA will provide ongoing operational administrative support, assist in the implementation of branch directives, and ensure that a high level of service quality and professionalism are evident in all aspects of day-to-day operations and interactions. In addition, you will assist in providing comprehensive financial services to our clients, and act as supervisor to any other administrative staff in the branch.

We’re looking for a self-motivated, proactive, and independent worker with exceptional administrative and computer skills, and a dependable nature. You bring to the role high energy and the ability to work as part of a team. You have proven effective time management skills and a focus on client service is a must.

Specifically, you will:
• Assist the Agent/Branch Manager in the supervision of Sales Assistants and support staff, dealing with their work concerns and interactions with back-office operations in order to facilitate client support;
• Develop and maintain necessary records and files for the Agency in order to ensure efficient operation;
• Be responsible for preparing paperwork, and coordinating with back-office for submission and follow up;
• Open/Update accounts & KYC, managing all documentation requirements
• Organize the outlook calendar, scheduling and confirming meetings for the Branch Manager and Portfolio Manager(s);
• Act as team lead during tax reporting season, liaising with tax professionals & clients to provide details, slips and updates as required;
• Manage incoming and outgoing calls through the main office line, and respond to general inquiries, and client service requests
• Coordinate office supplies and bills.
• Organize Branch/Client events. EX. Golf Days, Boat Cruise, etc. from approval stage, through execution and follow up;
• Assist on strategy and administration of email marketing campaigns, events, seminars, social media posts
• Review and process all cheques and EFTs
• Be involved in preparing correspondence and reports for clients regularly
• All other general office duties as assigned

To qualify for this opportunity, you must have:

• Several years experience in the investment/financial services industry, or as an executive assistant with a passion for finance.
• A Post-Secondary Degree or Diploma related to business and/or finance
• Advanced skills in Microsoft Outlook required, (Mail Merge)
• Advanced skills in Microsoft Office and Adobe Acrobat including ability to edit, format, print and revise letters, memos, reports, forms, labels and other printed material
• Demonstrate advanced face-to-face, email, videoconferencing, telephone etiquette, and relationship management skills
• Completed the Canadian Securities Course (CSC), and Conducts and Practices Handbook (CPH), or be able to complete within 3 months of date of hire; completion of Wealth Management Essentials (WME) is an asset
• Experience with Dataphile and Croesus is an asset
• Proficiency and experience with social media platforms: Twitter, LinkedIn, Facebook, etc. is an asset
• CRM (Customer Relationship Management) software, and maintaining/improving CRM databases is an asset
• Online marketing tools including Google analytics, website assets, SEO, Facebook, LinkedIn, and Twitter is an asset
• Superior customer service and client phone skills
• Excellent verbal and written communication skills
• The ability to work in a team environment and demonstrate a professional and friendly manner
• Strong organizational and independent problem-solving skills; a “get stuff done” attitude.

This is a permanent, full-time position with a competitive compensation package and career growth opportunities.
Salary Range (based on work experience and education): Base Salary $60,000 - $80,000, in addition to bonuses/incentives, health plan
If you would like a challenging, and rewarding opportunity in financial services, please send your resume along with responses to the following 3 questions to:

Brian Bowes
Branch Manager & Portfolio Manager
Raymond James Ltd.
130 Queens Quay East, Suite 1014 West Tower, Toronto, ON M5A 0P6
Email: brian.bowes@raymondjames.ca

Question 1 – Explain your experience with using advanced features of Microsoft Office and Outlook. How have these skills contributed to your effectiveness in a previous role?
Question 2 – Why are you interested in this role and what makes you the right fit? What do you hope to achieve in your first six months with our company?
Question 3- Describe a time when you had to learn a new software or tool quickly. How did you approach the learning process and how long did it take for you to become proficient?
*We thank all candidates for their interest and advise that only those under consideration will be contacted.
*To be considered for employment candidates will be required to provide proof of citizenship, permanent residency or eligibility to work in Canada with no restrictions.
*We require applicants to complete a background verification process prior to commencing employment with the company, including but not limited to a credit and criminal record check.