Our trusted client is looking for a Bilingual Service Desk Analyst to support its IT operations, providing critical device deployment, configuration, and user support services across the organization.

We're looking for someone with:

• A university degree or college diploma in information technology
• A valid Secret security clearance (or eligibility to obtain it, with 5+ years of Canadian residency)
• A minimum of 1+ year of experience in an IT service desk, operational environment
• A minimum of 3+ years of customer service experience
• A minimum of 3+ years of experience with Microsoft 365, Windows 11, and related device management tools (e.g., Microsoft Managed Desktop, Autopilot)
• Experience deploying and configuring laptops, peripherals, and related IT equipment
• Experience supporting users with login, orientation, and basic troubleshooting

This is a full-time, 3-year, on-site (Ottawa) contract opportunity.