Title: Software Asset Management Analyst

Location: Remote (GTA preferred)

• Bachelor’s degree and/or 3+ years of experience in ITSM asset management, additional years of experience will be acceptable in lieu of a degree
• ServiceNow Expertise: Proven experience utilizing ServiceNow ITSM and SAM Professional modules for asset tracking and license reconciliation.
• SAM Lifecycle: Advanced knowledge of the software asset lifecycle: planning, acquisition, deployment, monitoring, harvesting, and retirement.
• Licensing Models: Understanding of major software publishers’ licensing models (e.g., Microsoft, Adobe, Salesforce) and their configuration within ServiceNow.
• Standards: Knowledge of international SAM standards (e.g., ISO 19770-1) and ITIL frameworks.
• Tools: Experience with discovery sources that feed into ServiceNow (e.g., ServiceNow Discovery, MS SCCM, JAMF or Tanium).
• ServiceNow Certifications: ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM) or ServiceNow Certified System Administrator (CSA).
• Professional Certifications: IAITAM Certified Software Asset Manager (CSAM) or CHAMP.