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Senior Technical Support Engineer



Software Engineering, IT, Customer Service
Barcelona, Spain
Posted on Thursday, July 4, 2024


What makes us Qlik?
Qlik delivers the best in data, analytics, and AI technology, to help enterprises around the world drive value from their data. Our leading, AI-powered platform enables users to uncover insights that lead to better business decisions, faster.
A Gartner® Magic Quadrant™ Leader for 13 years in a row, Qlik is a values-driven organization, and following its acquisition of Talend, now serves over 45,000 customers in 100 countries worldwide. Read on to see what we’re looking for right now!
The “Senior Technical Support” Role
As a Qlik Senior Technical Support Engineer, you'll play a vital role in optimizing product performance and ensuring global customer success. Your duties encompass analyzing, reconstructing, and delivering solutions to complex challenges, initially focusing on the Talend product suite.
In a versatile capacity, you investigate customer issues, provide expert resolutions, and actively contribute to team knowledge sharing. With a customer-centric approach and end-to-end case ownership, you significantly reduce risks, enhance customer satisfaction, and contribute to Qlik's transformative journey.
What makes this role interesting?
  • High Impact, High Value: You'll play a pivotal role in ensuring the success of our customers. Dive into complex challenges, analyze, reconstruct, and deliver solutions, making a significant impact on their experience with Qlik's products.
  • Continuous Learning: Immerse yourself in a world of evolving technologies, including data, cloud, and SaaS. Beyond Talend's (and Qlik’s) suite, explore our customers' entire tech stack, keeping your skills at the forefront of industry advancements.
  • Versatile Responsibilities: Wear multiple hats – forensic investigator, customer concierge, and student/teacher. Understand unique customer challenges and, as a subject matter expert, mentor peers through workshops, training, and shaping best practice documentation.
  • Integration Journey: Navigate the evolving landscape as we integrate Talend into Qlik, contributing to the success of this business transformation.
  • Varied Customer Challenges: Tackle unique issues not found in FAQs or documentation. Own and resolve challenges tailored to customer configurations and objectives.
Here’s how you’ll be making an impact:
  • Customer-Centric Excellence: Your role is intricately tied to customer success and loyalty. Demonstrate integrity and accountability in providing expert support resolutions, reducing risks to customers, reputation, and internal teams.
  • End-to-End Ownership: Take charge of overall resolution for escalated cases, even when involving cross-functional groups. Leverage internal technical expertise and tools to deliver effective solutions and contribute to the knowledge base.
  • Knowledge Sharing: Actively participate in technical communications within the team, sharing best practices and staying informed about new technologies. Contribute to the Qlik and Talend communities, offering assistance on generic support issues.
We’re looking for a teammate with:
  • Technical Expertise: 7+ years of experience in three or more areas, including JAVA, Linux, Databases (SQL/Oracle/MySQL), ETL, Big Data, and system diagnostics.
  • JAVA Proficiency: Debugging JAVA/JVM issues, Java Heap performance tuning, and familiarity with analyzing Heap dump and Thread dump.
  • Linux Mastery: Comfortable with command-line operations, using tools like top, iostat, lsof, and netstat.
  • Database Knowledge: Working familiarity with SQL/Oracle/MySQL Databases.
  • ETL and Big Data Skills: Good knowledge of ETL processes and experience with Cloudera Big Data ecosystem.
  • System Analysis: Ability to analyze system, network, and application log files, as well as system performance metrics for troubleshooting.
  • Web Application Overview: Understanding of Java 3-tier web applications, including Webserver, Application Server, and Database.
  • Educational Background: A Bachelor’s degree in Computing or equivalent.
The location for this role is:
Barcelona, Spain
More about Qlik and who we are:
Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us + our values, check out our Careers Page.
What else do we offer?
  • Genuine career progression pathways and mentoring programs
  • Culture of innovation, technology, collaboration, and openness
  • Flexible, diverse, and international work environment
Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs
Qlik is an Equal Opportunity/Affirmative Action Employer, and we value the diversity of our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Click here to review the US Department of Labor’s Equal Employment Opportunity Posters, including the EEO is The Law notice and the Pay TransparencyNondiscrimination Provision.
If you need assistance due to disability during the application and/or recruiting process, please contact us via the Accessibility Request Form.
Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.