The Customer Service Representative is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers. The Customer Service Representative at Ottawa Sport Medicine Centre is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments.

We are currently hiring for a Casual Part time Customer Service Representative to support our Lifemark Ottawa Sport Medicine Centre clinic.

Why Lifemark?

• Working with our understanding Clinic Director and having a positive and comforting work environment
• Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team.
• Competitive salary with benefits package for our employees
• Collaborative, multidisciplinary work environment
• Specialty physiotherapy-based services such as pelvic health, vestibular, concussion, and cancer rehab
• Pathways for clinical and corporate leadership
• Nationally recognized brand with a strong digital presence
• Diverse, stable, caseload with the flexibility to integrate pre-existing clients

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinate scheduling of patient appointments and maintain the patient’s medical record
• Collect payment at time of service
• Track coverage for all funding streams to ensure approval
• Complete data entry and billing
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies:

• High School Diploma, G.E.D. or equivalent
• Excellent customer service skills and telephone etiquette
• High degree of organizational skills and ability to prioritize and multi-task
• Excellent communication (verbal/written) and interpersonal skills
• Strong computer and data entry skills
• Flexible and adaptable to change
• Experience in a Physiotherapy clinic an asset
• New Graduates are welcome to apply