Manager, Strategic Partnerships & Accounts

Full-Time | Hybrid |

Role Summary

We’re looking for a people-first leader who genuinely enjoys building credibility, listening deeply, and showing up consistently for partners who rely on Lifemark to deliver for funders, clients, and communities. The Manager, Strategic Partnerships & Accounts is responsible for building, maintaining, and expanding trusted, long-term relationships with Lifemark’s most important stakeholders, including insurers, Workers’ Compensation Boards (WCB), and government partners across Canada.

This role has meaningful influence across operations, strategy, and service delivery, acting as the voice of the funder internally and the voice of Lifemark externally. You’ll shape how stakeholders experience Lifemark, advocate for their needs, and help teams translate expectations into action. The focus is on stakeholder trust, service excellence, contract stewardship, and sustainable growth, ensuring Lifemark remains a preferred partner by consistently delivering value, reliability, and insight.

Success in this role is not measured by short-term wins or transactional activity, but by the strength of relationships, the confidence of our stakeholders, and the longevity of our partnerships. If this sounds like you, we’d love to hear from you.

Key Responsibilities

1. Strategic Stakeholder Relationship Management

• Act as the senior point of contact for key insurer, WCB, and government stakeholders.
• Build and sustain strong, trust-based relationships with decision-makers, influencers, and operational contacts.
• Maintain regular, proactive engagement through meetings, touchpoints, and business reviews.
• Anticipate stakeholder needs, risks, and concerns and address them before escalation is required.
• Represent Lifemark professionally in external meetings, audits, and stakeholder forums.

2. Account Stewardship & Service Excellence

• Own overall account health, ensuring consistent service delivery aligned with contractual and stakeholder expectations.
• Monitor performance trends and proactively address issues impacting stakeholder satisfaction.
• Partner with clinic and operations leaders to ensure service standards, referral timelines, and treatment expectations are met.
• Act as an escalation point for complex issues, driving timely resolution and continuous improvement.

3. Growth & Partnership Development

• Identify opportunities to deepen partnerships by aligning Lifemark services with evolving stakeholder priorities.
• Collaborate with internal leaders to propose solutions that enhance outcomes for injured workers and claimants.
• Support strategic growth initiatives through insight-led recommendations rather than transactional selling.
• Maintain strong awareness of market dynamics, policy shifts, and competitor activity to inform account strategy.

4. RFP & Contract Support

• Lead or support RFP responses, renewals, and submissions related to insurer, WCB, and government accounts.
• Ensure proposals reflect funder priorities, operational capability, and Lifemark’s value proposition.
• Partner with legal, operations, and clinical leaders to support contract compliance and renewals.
• Support onboarding and implementation of new contracts or service changes.

5. Performance Monitoring & Continuous Improvement

• Track and analyze key performance indicators (KPIs), service-level agreements (SLAs), and operational metrics.
• Translate performance data into clear insights and action plans for internal teams.
• Support clinics with guidance, tools, and coaching to improve outcomes and stakeholder experience.
• Leverage technology and process improvements to enhance efficiency and transparency.

6. Internal Collaboration & Influence

• Act as a connector between funders and internal teams, ensuring alignment across operations, clinical leadership, and strategy.
• Provide regular updates to senior leadership on account performance, risks, and opportunities.
• Champion stakeholder needs internally while balancing operational realities and business priorities.

Qualifications & Experience

Required

• Proven experience managing strategic or major accounts, preferably within insurers, WCB, or government-funded environments.
• Demonstrated strength in stakeholder relationship management, including executive-level engagement.
• Strong experience with RFP writing, submissions, and contract-related processes.
• Analytical capability with the ability to interpret data and translate insights into action.
• Strong understanding of service-based or healthcare operations.
• Excellent communication, negotiation, and issue-resolution skills.

Preferred / Assets

• Experience working directly with Workers’ Compensation Boards, Government Minstries or insurer-funded healthcare services.
• Familiarity with multi-site clinic or regional service delivery models.
• Experience supporting National or provincial accounts.