Performance & Quality Specialist/Auditor (Bilingual)

Status: Temporary Full-time - 12 Months Contract

Location: Remote; Work from Home, Canada

Who We’re Looking For

Performance & Quality Specialist/Auditor (Bilingual)

Like Lifemark, you believe in the power of work to transform lives. As the Performance & Quality Specialist/Auditor, you’re part of a team that delivers a wide range of rehabilitation services to veterans of the Canadian Armed Forces and their families, creating a supportive culture and encouraging continuous performance improvement.

Lifemark’s Rehabilitation Services and Vocational Assistance Program (RSVP) is delivered on behalf of Veterans Affairs Canada and in partnership with WCG. As the Performance & Quality Specialist/Auditor, you are responsible for conducting quality assurance and auditing activities to ensure consistency and a standard approach across the program.

As a member of our strong and professional team, you bring a performance and high-quality focus to achieve strong rehabilitation services results.

What You’ll Do

• Execute audits according to contractual requirements, including a review of internal operations and documentation, compliance with service standards and program outcomes
• Analyze audit results and other data for insights to program performance improvements
• Conduct analysis of outcomes and performance gaps between participant demographic groups
• Complete remote and onsite data checks and ensure privacy and confidentiality processes are followed by RSVP team members
• Ensure claims and invoice processing meets contract requirements and federal and provincial guidelines
• Identify issues impacting contractual compliance and support the development of solutions
• Continually improve organizational systems and processes to maximize efficiency, effectiveness, and productivity in support of enhanced participant outcomes

What You Bring

• Bachelor or Masters’ degree in Psychology, Counselling, Rehabilitation, Social Sciences, Human Services or a health-related field (e.g. physiotherapy, OT)
• A current Certified Vocational Rehabilitation Professional (CVRP) or health professional designation
• A minimum of five (5) years’ experience in the direct provision and/or auditing of medical, psycho-social or vocational rehabilitation services (or a combination thereof) to participants, including:
  1. Experience in conducting medical, psycho-social or vocational rehabilitation assessments
  2. Experience working with persons living with mental or physical health problems creating barriers to civilian life
  3. Experience analyzing and interpreting medical, psycho-social or vocational assessments and making recommendations based upon critical analysis of information leading to the development of a comprehensive plan and program of care
• Employment conditional on obtaining federal Reliability Status security clearance

What we offer

• Competitive salary
• Comprehensive and flexible health and dental benefits
• Ongoing learning and development opportunities
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork

Inclusion We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation
Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.caVisit and Apply today! Visit www.lifemark.ca/careers

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