This is a full-time permanent remote opportunity based out of Ontario, Canada

Lifemark Health Group (LHG) is a market leader in customized healthcare solutions. With over 20 years of service excellence, LHG is one of the largest, most trusted, and most comprehensive providers in Canada. As a national healthcare company, LHG employs over 5,000 highly-trained clinicians, medical experts and team members in over 300 locations coast-to-coast, and continues to grow both organically as well as through acquisitions.

The Ontario Workers Network (OWN) Clinical Services Manager within Lifemark is responsible for overseeing operational workflows, intake coordination, quality assurance processes, and clinician support across multiple partner sites. This role ensures consistent compliance with WSIB requirements, and high‑quality service standards. The Manager provides leadership to Intake and QA teams, supports clinical operations, and acts as a key liaison between Lifemark, partner hospitals, and the Ontario Workers Network (OWN).

In this role, your key responsibilities will include:

Intake & Scheduling Oversight

• Maintain operational documents and program resources.
• Support Intake with scheduling issues, SLA adherence, and booking optimization.
• Assist in reviewing and approving block extension requests, ensuring clinical rationale and WSIB requirements are met.
• Issue weekly reminders for outstanding memo numbers and follow up with clinicians as needed.

Quality Assurance Management and Coordination

• Oversee QA processes including triage, edits, and overdue report escalation.
• Manage weekly Breach Reports with accurate data and timely clinic follow up.
• Monitor QA volumes and prepare summaries for leadership.
• Support QA team with file reviews, edit guidance, and clinician communication.
• Collaborate with mental health administrators to resolve delays, update records, and ensure compliance with WSIB processes.

LPS & Dashboard Management

• Monitor pending tasks across OWN Assessments, PTBR, and SCPC clinics
• Maintain weekly backups of the Assessment & Recommendations Tracker.
• Manage ‘To Review’ and ‘Awaiting Edits’ dashboards, ensuring timely triage and QA follow‑up.

Team Leadership & Meetings

• Lead Program Leads meetings, Intake and QA meetings, and monthly OWN team touch‑bases.
• Participate in monthly clinical rounds, mental health oversight meetings, assessor meetings, and quarterly quality reviews.
• Provide mentorship, guidance, and operational support to program leads, Kinesiologists, and assessors.

People Management

• Conduct monthly one‑on‑one meetings with Intake and QA team members.
• Support annual performance reviews in collaboration with leadership.
• Approve time cards and vacation requests in accordance with staffing needs and coverage requirements.
• Manage onboarding and offboarding processes for clinicians and administrative staff, including SharePoint access and LPS mapping.

IT & Billing Support

• Submit and track IT tickets for LPS or OWN system issues, collaborating with IT contacts to resolve errors.
• Respond to billing inquiries, investigate discrepancies, and coordinate with clinics or QA to resolve issues.

What we're looking for:

• Post-Secondary Education in Health Administration, Business Administration, Kinesiology, or a related field (or equivalent experience).
• 3 to 5 years experience in Healthcare operations, Rehabilitation services, Case Management or Program Coordination.
• Prior experience as a Kinesiologist, Physiotherapist, Occupational Therapist or related profession considered a strong asset.
• Strong understanding of WSIB Specialty Program processes, clinical scheduling, and multidisciplinary workflows.
• Experience with Quality Assurance processes, reporting, and data tracking in a healthcare environment.
• Previous experience in people leadership, mentorship or team supervision is preferred.
• Strong technical proficiency and experience with scheduling platforms, workflow or case-management systems (e.g., LPS, OWN, Nexus, ADP, SharePoint, and Microsoft 365).
• Excellent communication, leadership, and problem‑solving skills.
• Proactive, adaptable, and able to work both independently and collaboratively within a fast-paced environment.
• Ability to manage high‑volume tasks with accuracy, organization, and attention to detail.

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at Talentatlifemark.ca

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