For over 30 years AssessMed has been completing independent, unbiased, evidence based medico-legal evaluations and file reviews to several markets including but not limited to , auto insurance, defense and plaintiff tort medicals, Accident Benefits, Catastrophic claims, Life and Health Disability referrals as well as cases from HR representatives throughout corporate Canada. AssessMed is a true national provider with strategically located regional offices in BC, Alberta, Ontario (4), Quebec and the Maritime Provinces (2).

About Reports Administrator Team Lead

This role is essential for improving our quality assurance processes, offering guidance and support, and acting as a key connection between the Reports Coordinator Team and the QA Manager.

Main Responsibilities:

• Training: Onboard and train new Pre-QA staff.
• Report Review: Evaluate and review Pre-QA reports for accuracy and completeness.
• Performance Management: Monitor Pre-QA staff to ensure they meet daily goals, including the number of reports processed, follow-ups, and timely report submissions.
• Data Analysis: Pull and analyze statistics to provide feedback on performance metrics.
• Report Management: Serve as a backup for sending reports when needed.
• Quality Assurance: Review notes to ensure Pre-QA staff adhere to follow-up procedures for both reports and client communications.
• Internal Audits: Conduct audits of Pre-QA reports and processes to ensure compliance and quality standards.
• Client Interaction: Address client queries and follow up to ensure timely resolution.
• Report Updates: Communicate with clients regarding report updates and estimated timelines.
• Additional Tasks: Support QA Managers with other duties as required.

Required Qualifications:

• Accredited Medical Office Assistant (MOA) Certification required; relevant experience and education will be considered.
• 3 years’ experience working in a Client Service or administrative position, ideally within the insurance/health care environment
• Current or previous experience in a Supervisory Position
• Excellent leadership and team management skills
• Comprehensive computer efficiency (MS Office, Outlook, Internet, Adobe Acrobat)
• Effective verbal and written communication skills
• Proven organizational and multi-tasking skills
• Knowledge of medical terminology and medical transcription experience is a strong asset

Why choose Viewpoint?

• Comprehensive and flexible health and dental choices with Flex benefits
• Lifemark Employee Assistance Program
• Shoppers Drug Mart Employee Discount (30%)
• Employee Stock Purchase Plan (25%)
• Paid vacation and Wellness days
• Annual continuing education allowance of $1500 (applicable towards credential or designation fee)
• Goodlife Fitness Corporate Discount Gym Membership
• Ongoing internal training and development with opportunities for mentorship
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork
• Nationally recognized brand with a strong digital presence

Thank you for your interest in joining our team! We appreciate the time and effort you’ve taken to apply for this position. Our team will carefully review all applications and contact candidates who meet the qualifications for the next steps. We encourage you to keep an eye on our future job openings. We look forward to connecting with the right candidate soon!