Practice Director, Artificial Intelligence Strategy & Solutions

Location:[To be determined – based on Pivotree’s global presence, e.g., North America, Europe, APAC]

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Introduction

Pivotree is building the future of frictionless commerce, where AI-driven experiences are intelligent, automated, and deeply personalized across digital and physical touchpoints.

Our mission is to help enterprise organizations unlock the full potential of data, commerce, and supply chain systems—and AI is a critical enabler of that transformation. Whether it’s using machine learning to automate SKU creation, predict demand, optimize order routing, or improve product findability, we believe AI must be operational, not aspirational.

We’re seeking a bold, strategic leader to define and drive Pivotree’s enterprise AI strategy, build AI-powered products and services, and guide our clients through high-impact, value-led AI adoption.

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Position Summary

The Practice Director, Artificial Intelligence Strategy & Solutionsis Pivotree’s senior executive responsible for crafting, owning, and executing our AI strategy across Data, Commerce, and Supply Chain domains.

This role leads the creation of productized AI solutions, establishes repeatable service offerings, and ensures AI is embedded into Pivotree’s IP, tools, and methodologies. It is equal parts product innovation, strategic vision, and customer success—with a clear mandate: to help clients accelerate business outcomes through the practical and responsible application of AI.

The ideal candidate will be a hybrid thinker: part technologist, part strategist, and part operator. You understand how to design scalable AI offerings, align them to GTM motions, and embed them into real-world business workflows. You are comfortable interfacing with customers, partners, engineering, and executives.

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Key Responsibilities

AI Strategy & Offering Development

• Define and lead Pivotree’s enterprise-wide AI strategy aligned to our value proposition of Frictionless Commerce.
  
  

• Develop a portfolio of AI-powered offerings that solve industry-specific challenges in retail, industrial manufacturing & distribution, and automotive/heavy duty.
  
  

• Build reusable AI solution components, accelerators, and frameworks that can be embedded into Pivotree’s core offerings (e.g., SKU Build, Control Tower, OMS).
  
  

• Work with Product and Engineering to integrate machine learning, NLP, and GenAI capabilities into Pivotree’s IP and platform solutions (e.g., DIVE).
  
  

• Develop internal methodologies and best practices for AI strategy, solution design, and delivery—ensuring repeatability, scalability, and measurable outcomes.
  
  

Thought Leadership & Vision

• Act as the public-facing voice of Pivotree’s AI practice—contributing to blogs, webinars, whitepapers, and industry events.
  
  

• Define the narrative for how AI transforms data quality, commerce operations, and omnichannel supply chain experiences.
  
  

• Translate complex AI concepts into business language that resonates with executives and decision-makers.
  
  

Client Enablement & Consulting

• Engage with customers at the C-level to define AI roadmaps, assess readiness, and identify high-value AI use cases.
  
  

• Serve as executive sponsor and AI strategist on key client programs—guiding the transition from experimentation to operationalization.
  
  

• Build assessment frameworks and toolkits that help clients measure ROI from AI implementations.
  
  

GTM & Revenue Growth

• Partner with Marketing, Sales, and Practice Directors to build AI-powered industry solutions that align to Pivotree’s vertical GTM plans.
  
  

• Develop pricing models, business cases, and bundles that accelerate sales and adoption of AI offerings.
  
  

• Support strategic pursuits, customer pitches, and proposal development for AI-led programs.
  
  

• Expand recurring revenue streams through managed AI services and embedded intelligence in existing offerings.
  
  

Team Building & Practice Leadership

• Build and lead a high-performing team of AI solution architects, data scientists, and AI consultants.
  
  

• Oversee P&L for the AI practice—managing margins, resourcing, and delivery capacity.
  
  

• Enable internal teams (sales, delivery, pre-sales) with training, collateral, and support to scale AI adoption across the organization.
  
  

• Collaborate cross-functionally with the Product, Delivery, and Engineering orgs to prioritize investment and build roadmap alignment.
  
  

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Qualifications

Must-Have

• 5+ years of experience in AI/ML, data strategy, or product innovation, including 5+ years in a leadership role.
  
  

• Track record of engaging directly with enterprise clients to drive AI adoption and strategy including specific examples of referenceable client AI/ML project work, KPIs measured, and benefits delivered.

• Proven ability to build and scale commercial AI solutions or services in an enterprise B2B context.
  
  

• Deep experience designing AI strategies and offerings—combining data science, ML engineering, and GTM know-how.
  
  

• Technical fluency with AI/ML technologies, including LLMs, NLP, recommendation systems, forecasting models, or computer vision.
  
  

• Experience with cloud AI/ML platforms (AWS SageMaker, Azure ML, Google Vertex AI), data pipelines, and modern MLOps practices.
  
  

• Track record of engaging directly with enterprise clients to drive AI adoption and strategy.
  
  

• Strong executive presence with the ability to influence senior stakeholders internally and externally.
  
  

• Experience embedding AI into digital commerce, supply chain, or PIM/MDM/ERP ecosystems.
  
  

Preferred

• Background in consulting or product management for AI/ML or data platforms.
  
  

• Experience operationalizing GenAI or large language models in real-world use cases.
  
  

• Familiarity with ethical AI practices, governance, and regulatory requirements (e.g., GDPR, CCPA).
  
  

• Bachelor’s or advanced degree in Data Science, AI, Computer Science, Engineering, or a related field.
  
  

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Why Pivotree?

At Pivotree, AI isn’t a bolt-on—it’s a foundation for smarter, faster, and more scalable digital ecosystems. This is your opportunity to own and shape the AI strategyfor a leading services and solutions provider, while helping some of the world’s best brands unlock real business value from intelligent technology.

You’ll have the platform, partnerships, and customer access to make an impact—and the team to help you do it.

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Pivotree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible workplace.