About the Role

We’re looking for a detail-oriented and service-driven Total Rewards Coordinator to join our Human Resources team. In this role, you’ll support the administration of group benefits programs across Canada and the U.S., assist with bonus processing, maintain HRIS data, and contribute to initiatives that enhance the employee experience. You’ll work closely with employees, franchisees, and vendors to ensure timely and accurate delivery of total rewards programs that support employee satisfaction and retention.

What You’ll Do

Benefits Administration (Canada & U.S.):

• Administer group benefits for employees and franchisees, including enrolments, terminations, and claims support.

• Maintain benefits data in HRIS and ensure accurate integration with vendor systems.

• Respond to benefits inquiries and communicate plan details and changes.

• Support annual benefits renewal and open enrolment processes.

• Prepare and submit compliance-related documentation.

• Reconcile and process vendor invoices.

Compensation & Reporting Support:

• Coordinate and prepare monthly and quarterly bonus payments.

• Support compensation reviews, including store minimum wage updates.

• Assist with bi-weekly payroll audits and generate HR reports.

HRIS Support:

• Maintain and update HRIS configurations and employee data.

• Collaborate with HR and IT to troubleshoot system issues.

Employee Experience & Communication:

• Manage employee inquiries with a focus on service and clarity.

• Support onboarding, wellness events, and goodwill gift coordination.

• Prepare employment verification letters and related documentation.

Cross-Functional Collaboration & Projects:

• Participate in HR projects and committees (e.g., wellness, social).

• Contribute to continuous improvement initiatives.

• Provide general administrative support to the HR team.

• Provide backfill for Receptionist on lunch and/or days off.

What You Bring

• 1–2 years of administrative HR experience, including benefits administration.

• Post-secondary education in Human Resources or Business.

• Intermediate proficiency in Microsoft Excel and Word (e.g., pivots, lookups, mail merges).

• Experience with Workday is an asset.

• Strong attention to detail and ability to manage confidential information.

• Excellent communication skills and a proactive, solution-oriented mindset.

• Ability to thrive in a fast-paced, collaborative environment.