Administration Manager

The Opportunity:

Oxford Learning is seeking a highly organized and proactive Administration Manager to oversee the efficient administrative operations of our Head Office in London, ON and play a lead role in managing our franchise documentation across Canada and the USA. Reporting to the CFO, you will be instrumental in ensuring a professional and compliant environment for both our internal team and valued franchisees. If you're efficient and ready to play a key role in our growing supplemental education organization, we’d love to hear from you!

This role is in-person. Relocation packages are not available.

About Oxford Learning:

Oxford Learning is committed to helping children reach their highest potential. In pursuit of this mission, we have developed a world class curriculum, unique operational systems, and standardized assessment processes.

Key Responsibilities:

• Office Operations: Manage the day-to-day operations and maintenance of the Head Office facility, ensuring a well-maintained work environment.
• Franchise Documentation Management:
  • Manage and maintain Franchise Disclosure Documents (FDDs) and Franchise Agreements for both Canadian and US territories, along with all related documentation.
  • Oversee the annual revision process of the FDDs, ensuring compliance with relevant franchise legislation in both Canada and the United States.
  • Serve as the primary point of contact and liaison with Oxford Learning's legal advisors on all franchise-related matters.
  • Review franchise location lease agreements to ensure they contain the required provisions.
• Policy and Manual Maintenance: Maintain and update organizational policies and operating manuals utilized by both Head Office staff and franchisees.
• Human Resources Management:
  • Ensure Head Office compliance with the Employment Standards Act (ESA) regulations.
  • Lead the annual review and updates of the HR Handbook.
  • Oversee Health and Safety management protocols within Head Office.
  • Lead the annual performance review process for Head Office staff.
  • Champion and foster a positive and collaborative company culture.
• Talent Management: Manage the full recruitment lifecycle for administrative Head Office staff, including hiring and training. Oversee the onboarding process for all new Head Office employees.
• Vendor & Contract Management: Negotiate contracts and agreements with vendors for both Head Office needs and the broader franchise system.
• Insurance Management: Participate in the negotiation of Directors' and Officers' insurance and premises insurance policies for Head Office. Collaborate with insurance brokers to ensure franchisees have appropriate coverage.
• Event Management: Oversee the planning, organization, and execution of company events, including the annual All-Franchise Meeting (AFM).
• Trademark Liaison: Liaise with trademark lawyers as required and maintain an accurate and up-to-date trademark list within the Franchise Disclosure Document.
• Other Duties: Undertake additional tasks and responsibilities as assigned to support the overall success of Oxford Learning.

Qualifications and Skills:

• Bachelor’s degree or professional certificate in business administration.
• Minimum 5 years of experience in office management, legal administration, or franchise operations.
• Strong understanding of office management principles and procedures.
• Excellent organizational and time-management skills with a keen attention to detail.
• Ability to interpret and understand legal documents, particularly related to franchise law (knowledge of Canadian and US franchise legislation is a significant asset).
• Proven experience in managing confidential information with discretion and integrity.
• A team player with strong interpersonal and communication skills, with the ability to interact professionally with franchisees, staff, and external stakeholders.
• Experience in human resource management practices and compliance.
• Negotiation skills and experience in vendor management.
• Proficiency in Google Workspace, Microsoft Word & Excel.
• Demonstrated ability to learn and use new software.
• Ability to work independently and as part of a team.
• Demonstrated ability to prioritize tasks and meet deadlines in a fast-paced environment.

Job Type: Full-Time

Salary Range: $55,000 - $65,000 / year

Additional benefits:

• Group Benefits
• Generous paid time off and paid company holidays
• Group RRSP
• EAP

About Oxford Learning

Oxford Learning is a Canadian supplemental education provider helping students get better grades since 1984. Offering a full range of programs for students of all ages and abilities, Oxford Learning uses the science of cognitive learning to help all students develop stronger learning skills they can rely on for life!

Apply now!

Oxford Learning Head Office

747 Hyde Park Rd., London, ON

Tel: 519-473-1207

Applicants must reside in or within a short commute of the London area.

We thank all applicants for their interest in joining the team at Oxford Learning Head Office; however, only those selected for the interview process will be contacted.