Organization Description

The TIC Online Support team is a global organization that provides highly technical support to customers worldwide across all technologies and architectures offered by NXP. Their responsibilities include handling customer technical issues related to NXP products, software, applications, and design challenges.

Responsibilities:

• Collaborate with global i.MX RT support teams to provide high‑quality technical support to customers worldwide.
• Responsible for receiving, analyzing, troubleshooting, and updating various i.MX RT hardware and software issues through the official NXP Case Management System.
• Coordinate with relevant internal product line teams to drive timely resolution of technical issues.
• Prepare and update Knowledge Base technical articles, publish technical examples, and create configuration and application guides.
• Develop and deliver technical trainings.

Requirements:

• Master’s degree in Electronic Engineering.
• Strong microcontroller background
• Experienced in embedded SoC software and hardware design and development; candidates with i.MX RT R&D experience are preferred.
• Excellent communication skills in English (both verbal and written).
• Collaborative, proactive, with strong self‑learning ability and a team‑oriented mindset.
• Minimum of 5 years of relevant experience.

More information about NXP in Greater China...