Product Management Lead, Customer Requirements, Central
Nokia
As Product Management Lead, Customer Requirements, Central, you will play a pivotal role in understanding, shaping, and influencing customer requirements for top priority customers. In this role, you will lead a team of customer requirements managers, providing direction, coaching, and prioritization to ensure high-quality and consistent customer engagement.
You will operate at the intersection of customers, Market Units, and RAN Product Management teams, ensuring that customer business needs are clearly translated into actionable product requirements and prioritized roadmap items. Alongside your own customer responsibilities, you will guide the team’s work to ensure alignment with overall product strategy and regional priorities.
This role involves close collaboration with key customers across the full product lifecycle — from early requirement scoping and commercial discussions to roadmap alignment, release execution, and lifecycle support. You and your team will be part of a global RAN System PdM organization, contributing to ways of working, best practices, and continuous improvement, while ensuring your team delivers strong execution, transparency, and customer satisfaction.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
- Flexible working arrangements to support work–life balance
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Medical insurance plan and accident insurance to protect your health and well-being
- Pension plan, Time Saving Account, and Employee Saving Plan to support long-term financial security
- Transportation reimbursement
- Company car based on eligibility
- Well-being programs to support your mental and physical health
- Opportunities to engage with Nokia Employee Resource Groups (NERGs), as well as access to mentors, coaches, and Employee Growth Solutions
- A learning culture that promotes continuous personal and professional growth – for your role and beyond
We’re looking for a Product Management Lead, Customer Requirements, Central to act as the primary interface between top priority customers and RAN Product Management teams, shaping solutions and roadmaps based on real customer business needs.
- Proven experience in Product Management and Customer Requirements Management, preferably in telecom, enterprise networking, or complex B2B solutions
- Hands‑on experience working with customers, ideally in a European market context
- Strong background in customer-facing roles involving requirement negotiation, roadmap discussions, and cross‑functional alignment
- Experience supporting commercial topics such as pricing discussions, business cases, and approval processes (e.g. LoA / L2D)
- Strong ability to translate customer business needs into structured product requirements
- Excellent stakeholder management and communication skills, with the confidence to engage both senior customer representatives and internal leadership
- Solid understanding of product lifecycle management and release planning principles
- Analytical mindset with attention to detail in requirement definition and configuration management
- Ability to work independently in a matrix organization and manage multiple customers and priorities in parallel
- Fluent English is required; additional European languages are a plus
- Act as the main interface between Market Units and RAN Product Management teams for top priority customers
- Drive end‑to‑end customer requirement management, including:
- Requirement clarification, scoping, and prioritization
- Negotiation and alignment with internal stakeholders
- Pricing benchmark support and contribution to L2D / LoA preparations
- Serve as a trusted product and technology contact for customers throughout the full product lifecycle, responding to technical and solution-related questions
- Communicate and explain product and technology roadmaps to customers, ensuring transparency and expectation alignment
- Represent Product Management in regular customer meetings, CT discussions, and customer workshops
- Provide clear prioritization of key customer requirements into roadmap and release planning, and support release risk mitigation activities
- Maintain up‑to‑date customer configuration and solution information to support accurate planning, delivery, and lifecycle management