Care Project Manager
Nokia
The Care Project Manager (Care PM) oversees specific entitlements and ensures that maintenance business services are delivered efficiently, accurately, cost-effectively, on time, and with a strong customer focus. The Care PM is part of the CFPM family, with additional responsibilities tied to the maintenance services provided to the customer by the BG organization through Customer Delivery–specific platforms.
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- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
The Care Project Manager (Care PM) ensures specific entitlement and acts so that maintenance business services are conducted in an efficient, accurate, cost-effective, timely, and customer-friendly manner. The Care PM is part of the CFPM family to which are added the specifics linked to the Maintenance services executed for the customer by the BG organization with the Customer Delivery specific platforms.
You have:
- Strong knowledge of project management frameworks, methodologies, and governance aligned with Nokia’s certification strategy, including the financial aspects of maintenance.
- Solid understanding of maintenance service portfolios, related policies, and procedures.
- Excellent communication, interpersonal, and negotiation skills.
- Good technical knowledge of the Network Infrastructure product portfolio.
- Sound understanding of financial principles, management, and controls.
- Ability to collaborate effectively across diverse teams and organizational levels.
- Proven cross-functional leadership skills to resolve complex customer issues.
- Minimum of 8 years’ experience in maintenance contract management.
- Bachelor’s or Master’s degree in Information Technology, Telecommunications, or a related field.
It would be nice if you also had:
- PMP certification.
- Lead implementation of maintenance contracts, including Multi-Vendor Maintenance (MVM), ensuring contract accuracy.
- Manage service contract performance by monitoring, reporting, and driving service quality.
- Support contract opportunities by handling claims, billing disputes, and tracking renewals.
- Oversee 24/7 service escalation processes and conduct installed base analysis.
- Contribute to and support the Cost Allocation Model.
- Collaborate cross-functionally (Maintenance, Sales, Tendering, Supply Chain, PMO, and Product Groups) to ensure seamless maintenance service delivery.
- Act as the Single Point of Contact for customer accounts in Network Infrastructure (Optics/IP/FN) for all maintenance-related activities, operating within customer-facing regions.