Customer Service Specialist
Nokia
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
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We are seeking a Customer Service Specialist to join our team, The ideal candidate will excel in handling complex technical issues, developing innovative solutions, and ensuring exceptional customer service.
- Bachelor's degree in Computer Science, Engineering, or a related field.
- Minimum 3 years of experience in a customer service or technical support role.
- Strong problem-solving and analytical skills with a focus on complex issues.
- Excellent communication and interpersonal skills for effective collaboration.
- Ability to work independently and manage multiple tasks simultaneously.
- Proficiency in using customer relationship management (CRM) systems.
- Familiarity with industry-standard tools and technologies for service delivery.
- Willingness to continuously learn and adapt to new technologies.
- Strong attention to detail and a customer-centric approach.
- Ability to work in a fast-paced, dynamic environment.
- Handle and resolve highly complex technical issues related to service delivery.
- Develop innovative and original solutions with a focus on broad business impact.
- Ensure timely and accurate delivery of contracted services to customers.
- Maintain strong communication and collaboration with internal teams and customers.
- Stay updated with the latest industry trends and technologies to enhance service delivery.
- Provide regular feedback and suggestions for process improvements.
- Conduct thorough root cause analysis for recurring issues and implement preventive measures.
- Document and maintain accurate records of customer interactions and resolutions.
- Assist in knowledge sharing and training of junior team members.
- Ensure compliance with company policies and procedures.