Customer Project Manager
Nokia
The Customer Project Manager at Nokia is responsible for the successful delivery of customer projects, ensuring alignment with scope, budget, and timelines. This role involves managing relationships with stakeholders, tracking project performance against KPIs, and identifying opportunities for upselling and change requests. The project manager leads cross-functional teams, communicates effectively with customers, and drives operational excellence while maintaining a focus on quality. Ideal candidates possess robust project management experience, preferably in mobile telecommunications, and have strong interpersonal skills to engage confidently with diverse teams and senior management. Travel within Europe is expected, approximately 20% of the time.
Please note there is no relocation provided for this opportunity.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
In this role, you will thrive in a dynamic and collaborative team environment where innovation and creativity are encouraged. You'll work alongside cross-functional professionals who are passionate about delivering exceptional customer experiences and driving successful project outcomes. You will engage directly with customers, building strong relationships and understanding their unique needs while leading diverse project teams to navigate challenges and seize opportunities. Nokia offers competitive benefits including professional development programs, flexible work arrangements, and a commitment to work-life balance. You will also have access to cutting-edge technology, resources, and a culture that values diversity and inclusion, enabling you to grow both personally and professionally while impacting the future of telecommunications.
Must-Have:
- 5–8 years of recent, relevant experience with a proven track record in managing large-scale projects or programs within the mobile telecommunications domain, particularly in core network technologies, 4G/5G, cloud solutions, and systems integration.
- Proven ability to independently manage cross-functional teams and engage with external customers
- Strong financial acumen in budget management and forecasting
- Fluency in English, both written and spoken
Nice-To-Have:
- Familiarity with Agile project management methodologies
- Experience in change management and upsell strategies
- Demonstrated ability to influence stakeholders beyond direct areas of responsibility
- Knowledge of additional European languages
- Project Management Professional (PMP) certification or equivalent experience
- Ability to travel frequently across Europe with no restrictions, meeting applicable travel and security requirements.
Must-Have:
- 5–8 years of recent, relevant experience with a proven track record in managing large-scale projects or programs within the mobile telecommunications domain, particularly in core network technologies, 4G/5G, cloud solutions, and systems integration.
- Proven ability to independently manage cross-functional teams and engage with external customers
- Strong financial acumen in budget management and forecasting
- Fluency in English, both written and spoken
Nice-To-Have:
- Familiarity with Agile project management methodologies
- Experience in change management and upsell strategies
- Demonstrated ability to influence stakeholders beyond direct areas of responsibility
- Knowledge of additional European languages
- Project Management Professional (PMP) certification or equivalent experience
- Ability to travel frequently across Europe with no restrictions, meeting applicable travel and security requirements.
- Manage day-to-day execution of assigned customer projects, ensuring alignment with scope, budget, and timeline.
- Build and maintain strong relationships with project stakeholders to ensure satisfaction and address concerns.
- Monitor project performance against defined KPIs and implement corrective actions as needed.
- Identify opportunities for incremental revenue through change requests and upselling within the project scope.
- Coordinate cross-functional teams to achieve project objectives and foster a culture of open communication.
- Align project delivery with customer objectives by understanding their needs and business challenges.
- Ensure operational efficiency and quality assurance in project delivery to maintain high service standards.
- Adhere to Nokia PM methodology and maintain effective communication with all project stakeholders.
- Manage day-to-day execution of assigned customer projects, ensuring alignment with scope, budget, and timeline.
- Build and maintain strong relationships with project stakeholders to ensure satisfaction and address concerns.
- Monitor project performance against defined KPIs and implement corrective actions as needed.
- Identify opportunities for incremental revenue through change requests and upselling within the project scope.
- Coordinate cross-functional teams to achieve project objectives and foster a culture of open communication.
- Align project delivery with customer objectives by understanding their needs and business challenges.
- Ensure operational efficiency and quality assurance in project delivery to maintain high service standards.
- Adhere to Nokia PM methodology and maintain effective communication with all project stakeholders.