Customer Project Manager
Nokia
The Customer Project Manager is responsible for the end-to-end delivery of services projects, ensuring alignment with the agreed scope, budget, timeline, and quality standards across all project phases, from delivery approach definition to completion and operations. The role involves leading project execution, managing customer and stakeholder relationships, tracking performance through clear KPIs, and applying the Nokia Project Management methodology. By proactively managing risks, change requests, and project performance, the Customer Project Manager drives customer satisfaction, secures service margins, and identifies opportunities for upselling and incremental growth.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
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If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
The Customer Project Manager is accountable for an external customer program (collection of projects managed together for business benefits) or project for an assigned product and / or service scope. Assigns tasks to the project team and manages project resources and stakeholders, ensuring the project is delivered in scope of contractual obligations and within forecasted costs, time, and required quality. Responsible for the overall project success with respect to external customer satisfaction, financial results, health & safety control activities, and operational services delivery performance. End-to-end project planning and risk and opportunity management.
Must Have
Bachelor's Degree in appropriate field of study or equivalent work experience
Extensive recent relevant experience (5-8 years) with a proven record of accomplishment, including managing large projects / programs for mobile telecommunication in domain of core network, in area of 4G / 5G and Cloud experience, Systems Integration experience.
Takes accountability for assigned projects / programs and works independently, adapting to process with little guidance.
Works with external customers, partners, and through remote teams.
Interpersonal communication skills and cross-cultural awareness. Ability to communicate with senior management regarding matters of significant importance.
Knowledge in managing budget and financial performance and forecasts of a project.
Distills big picture, anticipates risks and opportunities, makes relevant decisions, and prioritizes own and teamwork.
Solid understanding of the impacts of changes on scope, cost, schedule, risk / opportunities. Create and maintain response / mitigation plans which generate desired impact.
Ability to influence others outside of their own job area on matters related to project / program.
Ability to work on multiple topics simultaneously.
Good stress tolerance.
Fluency in English, spoken and written.
European Union citizenship, due travel, and security requirements.
Availability to travel in Europe, around 20% of the time.
Located in the designated service area
Nice to Have
PMI’s Project Management Professional Certificate (PMP) – Highly preferred or other Project Management Certificates
Accountabilities:
Project Execution: Responsible for the day-to-day operational management of specific assigned projects.
Customer Interaction: Manage relationships with project stakeholders to ensure alignment with scope, cost, and delivery timelines.
Performance Monitoring: Track and report on project KPIs, ensuring adherence to cost baselines and delivery objectives.
Key Objectives:
Ensure successful delivery of services projects within agreed scope, timeline, and financial targets.
Drive incremental growth opportunities through change requests and upselling within projects.
Build strong customer relationships to maintain satisfaction and identify future opportunities.
Application of Nokia PM Methodology.
Key Performance Indicators:
Adherence to services revenue and sales margin targets.
Change request and upsell generation within/based on the project scope.
Customer satisfaction.
Adherence to Nokia PM Methodology (processes, tools and practices)
Main Deliverables:
Project Execution
Customer Relationship Management
Performance Monitoring
Upsell and Change Request Management
Resource and Team Management
Customer-Focused Delivery
Operational Excellence
Quality Assurance