Care Engineer
Nokia
In this role with your advanced technical and product support knowledge you will thrive in the Care service delivery team. In this global, 24x7 support environment, you will take ownership of complex troubleshooting cases, particularly at the solution/system level. You will also serve as the primary interface to R&D, escalating customer issues and ensuring their resolution through proactive follow-ups.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
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If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
As a Care Engineer, you will work as a Senior Specialist in IMS, extending advanced technical and product support within the Care service delivery team. In this global, 24x7 support environment, you will take ownership of complex troubleshooting cases, particularly at the solution/system level.
You-Have:
- Engineering Graduate in Telecom/IT/Computer Science/Electronics with 8+ years' experience in Telecom care/support role.
- Practical knowledge of OpenStack administration and Docker, K8S concepts, and their application in Cloud Native products.
- Hands-on experience with Protocols like SIP, Diameter, TCP/IP/SCTP, UDP, SOAP, HTTP2, SS7, M3UA, 5G Signaling Protocols.
- Lead the solutioning for the complex customer issues reported in emergency or standard tickets.
Nice-to-Have:
- Exposure or past experience of working on CFX-5000 & Nokia TAS, or either one.
- Flexible to travel for project/issue onsite on short notice and/or join customer critical activities.
- Can manage uncertainty and pressure at work.
- Identify and proactively solves demanding problems and communicates them to key stakeholders.
- Participate as an expert in IMS/VoLTE technology area in customer issues via ticket handling and projects.
- Participate in emergency and 24/7 duty for global IMS customers and Engage with virtual teams and collaborate to arrive at a feasible solution.
- Drive knowledge sharing and enhance networking.
- Implement, integrate acceptance tests, care & R&D for telecommunication Products like sCSCF, iCSCF, iBCF, BGCF, eCSCF, Application Servers, Session Border Controller.
- Manage 4G VoLTE Call flow like 4g-4g, eSRVCC, Conference, 5G VoNR etc.
- Drive root cause analysis for complex customer tickets as subject matter expert.