Technical support Engineer - NSP
Nokia
As a Technical Support Engineer – NSP, NI Services develops and supports the NI (IP, Optics, FN) portfolio to drive revenue growth, improve customer satisfaction, optimize resources, and provide guidance to NI RBCs. The Network Services Platform (NSP) is a distributed system that manages multi-vendor physical and virtual networks across multiple domains. Network Automation delivers advanced automation solutions that help customers meet operational goals as networks become more complex with virtualization and SDN.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
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- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
As a Technical Support Engineer – NSP, the IP Routing Services Organization is seeking highly motivated individuals to join the Global IP Network Management Level 2 & Level 3 Support Team. The team supports the Network Services Platform (NSP), a network management system that provides service management functions across multiple network domains.
You have:
Bachelor’s Degree with 8 to 12 Years of Experience in troubleshooting products of EMS/NMS.
Post-sales technical support for EMS/NMS products with strong troubleshooting skills across software, network, Linux, and virtualized environments (KVM, ESXi).
Experience with Docker, Kubernetes, and services like Kafka, Zookeeper, Tomcat, and Neo4j.
Knowledge of key networking and management protocols (TCP/IP, NETCONF, YANG, gNMI, SNMP, REST/RESTCONF) and SDN/NFV concepts.
Skilled in lab issue replication, Java/JVM diagnostics, and databases such as Vertica and PostgreSQL.
It would be nice if you also had:
Skilled in lab issue replication, Java/JVM diagnostics, and databases such as Vertica and PostgreSQL.
Familiarity with scripting languages (Shell, Python, Perl) and automation tools like Ansible.
Basic knowledge of IP/MPLS and routing protocols such as BGP and OSPF.
Understanding of OpenStack and cloud technologies.
Troubleshoot issues by accessing remote sites, analyzing logs and traces, and coordinating testing and issue replication.
Work during customer maintenance windows when required.
Debug complex installations and resolve advanced product issues using both standard procedures and creative solutions.
Collaborate closely with R&D, Solution Teams, Product Business Units, and customers to address technical problems and share expertise.
Lead and resolve complex technical situations such as upgrades, audits, expansions, multi-vendor issues, and acceptance testing.
Ensure timely SLA compliance, maintain accurate trouble-ticket updates, and lead RCA creation for escalated cases.
Mentor junior staff, create knowledge articles, and support early-phase product activities while providing high-level technical guidance.