IP Migration Operations Specialist
Nokia
The IP Migration Operations Specialist at Nokia plays a crucial role in managing and operating telecommunications services for our customers. You will focus on key Managed Services functions such as Config- and Change Management, working independently while adhering to global best practices. As a mentor and advisor, you will contribute to process improvements and lead team efforts while managing high-risk procedures. Your expertise in IP technologies and networking will be essential in driving efficiency and effectiveness, ultimately enhancing customer satisfaction and supporting the delivery of high-quality service. Expect to collaborate closely across teams and with third-party organizations.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
- Flexible working models to support work–life balance
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Mandatory accident insurance, supplementary accident insurance, daily indemnity insurance for long term sick leave – all premiums fully covered by Nokia
- Pension plan ensuring financial security for the future
- Corporate benefits platform offering a wide range of vendor discounts and meal allowance
- Well-being programs to support your mental and physical health
- Opportunities to engage with Nokia Employee Resource Groups (NERGs), as well as access to mentors, coaches, and Employee Growth Solutions
- A learning environment which promotes personal growth and professional development - for your role and beyond
In this role, you will be embedded at customer site, tackling complex challenges in a fast-paced environment. You will enjoy a culture of continuous improvement, where your expertise in fault management, performance metrics, will guide innovative solutions. You'll have opportunities to mentor peers, share insights, and lead initiatives that enhance service efficiency and effectiveness. Additionally, we offer competitive benefits, including professional development programs, flexible work arrangements, and wellness initiatives designed to support your work-life balance and career growth.
Must-Have:
- Solid experience in IT and telecommunications services management
- Proficiency in IP technologies and network management
- Strong analytical skills for complex problem-solving
- Experience in Fault Management, Configuration Management, or Performance Management
- Certification on CISCO CCNP/CCIE; or Fortinet VCP/VCAP or Nokia NSR II/NSR Architect
- German language skills (minimum B2).
Nice-To-Have:
- Experience with managed services delivery in a large-scale environment
- Knowledge of security management practices
- Project management experience with proven leadership skills
- Familiarity with OSS and related systems
- Advanced certification in relevant technical disciplines
- CISCO 4xxx family, CISCO 9xxx family
- Manage key functions of Managed Services delivery, including Fault, Configuration, Performance, Security, and OSS Management.
- Contribute to global best practices and guidelines, while working with discretion to solve complex operational problems.
- Drive process and practice improvements aimed at enhancing efficiency, effectiveness, risk management, and quality.
- Act as a mentor and advisor to colleagues, fostering professional development within the team.
- Approve and oversee high-risk Methods of Procedures (MoPs) and change management procedures.
- Liaise with cross-functional teams and stakeholders to address high-impact incidents and operational risks.
- Stay updated and serve as an expert in IP technologies and network protocols like IP/MPLS.