Collections Specialist
Nokia
The team you will be part of is Finance and IT, Market Business Controlling, Cash Collection and Application. In this role as Collections Specialist, you will be interacting directly with the customer Account Payable departments to progress chase invoice approvals and payments. You will have the greatest responsibility to manage key/critical customer relationships and building collaboration, including establishing team work and handover points between PM, Order Management and Customer Operations teams.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
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If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
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The team you will be part of is Finance and IT, Market Business Controlling, Cash Collection and Application. In this role as Collections Specialist, you will be interacting directly with the customer Account Payable departments to progress chase invoice approvals and payments. You will have the greatest responsibility to manage key/critical customer relationships and building collaboration, including establishing team work and handover points between PM, Order Management and Customer Operations teams.
- Degree in Economics, Finance, Business Administration or any other related field
- Fluent language skills in English, and at least one of the following languages: Italian, German, French, Turkish, or Spanish
- Problem Solving / Organization / Prioritization skills
- Expert knowledge in MS Excel
- Relationship building, able to build collaborative partnerships with internal and external teams
- Business Orientation (Credit / Collections / Sales / Order Management)
- Working across boundaries and with virtual teams
- Contract Management knowledge preferable
As part of our team, your responsibilities will be to:
- Proactively track and collect trade debtors & advance payments (when cash request is issued)
- Provide visibility and support follow up of invoice disputes
- Collaborate with the customer to improve invoice approval and payment lead times
- Provide forecast of expected payment of open items for current quarter
- Ensure that Nokia Cash Collection tool correctly represents the latest status of AR open items
- Increase the speed at which customer’s open items move to cash
- Challenge any failure in the process preventing fast turn-around of invoices, i.e. disputes
- Provide status and trade debtor reports for customer and Customer Team meetings
- Support achievement of customer Overdue and cash targets
- Support business controllers with sales of receivables administration, due date amendments
- Provide accurate cash forecasting
- Highlight E2E process improvements when inefficiencies exist
- Follow-up liquidation cases (if any)