Quality Manager - Performance and Improvement
Nokia
As a Quality Manager – Performance Management & Improvement, you will be focusing on KPI reporting and process performance management. This role is critical in driving quality excellence across Cloud and Network Services through comprehensive scorecard preparation, executive reporting, and TL9000 compliance management. The successful candidate will be responsible for transforming complex quality data into actionable insights that support strategic decision-making across the CNS organization. Join us to shape performance while fostering a culture of quality.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
As a Quality Manager – Performance Management & Improvement , you will be focusing on KPI reporting and process performance management. This role is critical in driving quality excellence across Cloud and Network Services through comprehensive scorecard preparation, executive reporting, and TL9000 compliance management. The successful candidate will be responsible for transforming complex quality data into actionable insights that support strategic decision-making across the CNS organization. Join us to shape performance while fostering a culture of quality.
You have:
- 10 -15 years of experience in quality management of SW product development , KPI reporting, or performance analytics
- Proven experience with TL9000 standards and measurement procedures in telecommunications environment
- Strong background in data analysis and business intelligence, preferably in Quality Assurance/ Operational Excellence domains
- Advanced proficiency in PowerBI - dashboard creation, data modelling, DAX functions
- Power Platform expertise - Power Apps, Power Automate, Power Query
- Experience with SQL, Excel, and statistical analysis tools
- Familiarity with Nokia quality management systems and processes
It would be nice if you also had
- Knowledge of CNS domains
- TL9000 certification or equivalent quality management credentials
- Certified/Trained Lean Six Sigma Green Belt
- Understanding of Quality Process Performance Analysis, Capability Baselining
- Strong knowledge of data visualization best practices and storytelling with data
HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN
- Lead the preparation and maintenance of CNS Quality scorecards and KPI dashboards aligned with CNS quality objectives and P&E operational excellence goals
- Ensure data accuracy, consistency, and timely delivery of quality metrics across the Business Units.
- Translate complex quality metrics into clear, actionable recommendations for stakeholders
- Prepare high-quality executive reports for CNS leadership team based on performance data
- Support Quality Improvement communication
- Conduct deep-dive analyses to identify trends, root causes, and improvement opportunities
- Manage end-to-end TL9000 measurement processes for CNS scope including UTD submissions, TL9000 advisories, resubmissions, and root cause analysis when required
- Support CNS Certifications & audits including Nokia HQ Audit preparation
- Ensure compliance with TL9000 Quality Management System requirements across CNS domains
- Leverage Power Platform capabilities to automate CNS quality reporting processes
- Maintain and enhance existing visualization tools for CNS P&E Quality scorecards
- Ensure data governance standards are met across all CNS quality platforms