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Specialist NPO

Nokia

Nokia

India
Posted on Jan 7, 2026
b Family Description b Customer Services CS covers customer service in different areas such as technical support, account support, operations, maintenance, network design deployment integration transformation, and education Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases b Subfamily Description b NW Design Optimisation NWD comprises the planning and or managing the planning of communications networks for customers Covers consultation of customers on communication network performance Contains optimisation and or managing of the optimisation of customer networks Covers the execution of end to end design related activities address surveys, site surveys, design and as built for deployment projects
Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.



Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.


Some of our benefits:
  • Flexible and hybrid working schemes
  • A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
  • Life insurance to all employees to provide peace of mind and financial security
  • Well-being programs to support your mental and physical health
  • Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
  • Employee Growth Solutions to support your personalized career & skills development
  • Diverse pool of Coaches & Mentors to whom you have easy access
  • A learning environment which promotes personal growth and professional development - for your role and beyond


A Network Performance Optimization Specialist involves monitoring, analyzing, and optimizing network performance by diagnosing root causes of issues, recommending improvements like QoS optimization and software upgrades, and proactively identifying problems to ensure contractual KPI targets are met.
b Impact b Impact is short term and departmental project in scope Accountable for quality, accuracy and efficiency Actions and errors can have functional area impact b Scope Contribution b Individual Contributor Variety of complex tasks within area of responsibility, Demonstrates initiative contributes to problem solving Acts with independence and discretion in routine matters Makes decisions that affect own work Managerial Supervisory May act as Team Leader or Project Leader with some direct supervisory responsibilities in addition to own work assignments Variety of complex tasks within area of responsibility Acts with independence and discretion in routine matters Makes decisions that affect own work b Innovation b Performs routine activites to meet departmental project objectives Requires moderate supervision Applies commonly recognised concepts within their field of expertise Shares knowledge with less experienced peers or have high collegial interaction Raises innovative ideas Demonstrates adaptability to changing business environments Is willing to take on new roles or jobs appropriate to skill set in different environments and or locations b Communication b Works to influence others to accept job functions view practices and agree accept new concepts, practices, and approaches May conduct briefings with senior leaders within the job function May at times be required to negotiate regarding operational issues Has cross cultural knowledge and global mindset b Knowledge Experience b Established skills and knowledge of theory and principles within a professional discipline Uses functionally specific knowledge Typically 3 5 years directly related experience and a graduate equivalent degree
Independently provides optimization support to assist customers in network rollout modernization independently Performs analysis, testing, tuning and feature activation, monitoring and optimization activities in customer networks Performs MDT Minimization of Drive Test , Layer 3 trace analysis Effectively uses design and measurement tools including internal external troubleshooting tools Proactively automates optimization related activities which involve repetition, to reduce analysis time