Operations Manager
Nokia
The Operations Manager ensures seamless delivery of Managed Services by leading teams, optimizing network performance, and enhancing customer experience. This role requires deep expertise in telecom operations, vendor management, commercial optimization and cross-functional leadership.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
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If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
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The Operations Manager manages efficient and effective managed services to meet customer agreed service levels, through continually assuring process performance, and optimizing delivery resources.
You Have
• Bachelors in Telecom or Electronics, or IT (MBA preferred)
• 12+ years in telecom operations with at least 5 years in a Lead role within managed services, ideally with exposure to Nokia environment.
• Deep understanding of mobile technologies (RAN 4G Cloud and CS/PS Core, VoLTE) and enterprise networks
• Familiar with Nokia OSS/BSS systems, IP/MPLS, transport domains.
• Strong command over SLA frameworks, contract management, and vendor scorecards
• Strategic thinker with operational agility
• Proven stakeholder management across all levels, regulators, and partners
• Excellent negotiation, communication, and conflict resolution skills
It would be nice if you also had
• ITIL v4 / PMP
• Technical Certifications in areas such as, LTE, Cloud, Core ,IP Routing etc. (with a preference for certifications demonstrating expertise in Nokia Technologies & Solutions)
- Drive operational strategy aligned with business goals and Nokia MS contracts.
- Lead governance models with Nokia for performance reviews, contract compliance, and continuous service improvement and act as escalation point for major operational incidents and executive-level interactions.
- E2E operational services for network domains (RAN/Core/Transport including 4G RAN, IP Core Routers, Core CNF, Cloud Infra, IP RAN & OSS, Data Centres.
- Oversee network uptime, outage reporting, follow-up actions, and SLA performance through structured reviews and dashboards, including KPIs like Customer Satisfaction Index, fault/incident resolution SLAs, work order SLAs, and remote fix rates. Ensure network/service security and lead network transformation initiatives.
- Oversee Nokia and third-party vendor contracts and enforce performance KPIs.
- Lead cost optimization, automation, and lifecycle management initiatives.
- Enhance end-user QoE experience and ensure high availability of premium leased lines and FTTx services
- Apply automation, analytics, and AI for proactive network operations.
- Manage NOC (Local/Remote), Field Ops (Active) including Toolset – Canopy + SMIA
and service teams with focus on service assurance and O&M excellence. - Promote a high-performance, accountable team culture through coaching and mentoring.
- Contract Execution: Deliver on SLA/KPI commitments and take corrective actions as needed.
- Control operational costs, optimize headcount, and identify upselling opportunities.
- Ensure adherence to local regulations, safety standards, and delivery processes.
- Benchmark network/service KPIs and implement best practices. Prepare and deliver operational reports (daily, weekly and monthly for Operations Director).
- Engage with senior customers on escalations, risks, and major improvement initiatives. Strengthen customer perception of Nokia’s Managed Services through executive engagement and operational excellence. Collaborate across MS functions, Nokia service groups, and partners to shape and monitor long-term operational strategies. Lead cross-functional teams to resolve challenges and enhance end-to-end service delivery and product performance.