Domain Architect
Nokia
As a Domain Architect at Nokia, you will design and implement innovative solutions in customer projects, ensuring integration, SLA compliance, and KPI performance. You will conduct requirement analysis, create detailed designs, and lead technical implementations, while serving as a primary customer interface throughout the project lifecycle. Your role will involve troubleshooting, providing mentorship, and managing customer relationships to foster continuous improvement. You will document root cause analyses, develop procedures for system updates, and collaborate with cross-functional teams and third-party vendors to ensure operational excellence. This position combines technical expertise with strategic customer engagement to drive impactful results.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
In the Domain Architect role at Nokia, you will collaborate with a diverse team of skilled professionals who are dedicated to delivering cutting-edge solutions. You’ll work closely with clients to design and implement complex integrations, ensuring compliance with SLA and performance KPIs. The environment fosters innovation and collaboration, promoting professional development through mentorship opportunities and knowledge sharing. Benefits include competitive compensation, flexible work arrangements, and access to continuous learning resources. You’ll engage in impactful projects that enhance customer satisfaction while being part of an organization that values adaptability and creativity. Your contributions will have a meaningful effect on both customer operations and the evolution of our technology solutions.
Must-Have:
• 7+ years of experience in domain architecture and complex systems integration
• Proven track record in designing and implementing high- and low-level technical solutions
• Expertise in managing SLAs and KPIs to ensure quality performance
• Strong analytical skills for troubleshooting and root cause analysis
• Effective communication skills for engaging with stakeholders and customers
Nice-To-Have:
• Experience with Method of Procedures (MOPs) development and execution
• Familiarity with customer lab support and operations customization
• Knowledge of advanced troubleshooting methodologies and emergency management
• Ability to mentor and guide junior team members in technical aspects
• Exposure to cross-cultural collaboration within global teams
• Design and implement complex integration solutions for customer projects.
• Conduct requirement analysis and create high- and low-level designs, call flows, and test strategies.
• Serve as the primary customer interface for solution design validation throughout the project lifecycle.
• Provide technical guidance, troubleshooting support, and mentorship to internal teams.
• Ensure compliance with Service Level Agreements (SLAs) and manage customer relationships effectively.
• Document Root Cause Analysis for outages and execute Method of Procedures (MOPs) for upgrades.
• Act as a Certified Emergency Engineer to restore operational disruptions efficiently.
• Engage with tiered support levels and collaborate with external vendors as necessary for issue resolution.