Customer Technical Project Manager
Nokia
The E2E Care Technical Lead's mission is to ensure customer network availability, taking the ownership of the solution in the assigned customer(s). Must have strong technical skills of Nokia CNS portfolio (CN and BA) but holds the needed knowledge of the solutions, designs, and customizations of a customers network.
This allows the detailed technical understanding to execute the job in accordance with the seniority required. Must ensure care technical processes are being followed, and well documented to secure the network stability and performance. Will support the internal peers and the Customer Care Manager acting as the primary interface in technical issues for customer during care phase operations.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
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If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
If you love to take ownership and ensure seamless network availability, the E2E Care Technical Lead role is your perfect match. You’ll dive deep into Nokia’s CNS portfolio, driving technical excellence and stability while being the go-to expert for customer network care and performance.
Must have:
- A graduate/ post graduate or equivalent degree with 10 + years in the industry Wireless Telecom Experience, 6+ years in customer support, utilizing helpdesk tools and participating in 24x7 on-call support.
- In-depth knowledge of 3GPP standards, 3G/4G/5G protocols, call flows, TCP/IP, network security, and core network functions.
- SDM, IMS & Packet Core Proficiency- Prior experience with Nokia Packet, SDM, IMS & 5G Core network elements (HLR, HSS, CSD, NPC, MME, SAEGW, etc.) will be added advantage.
Good to have:
- Working experience with Cloud Native, VNF/CNF, Microservices, OpenStack, Containers, Docker, Kubernetes (K8s), and Helm.
- Proficiency in scripting languages (Python, UNIX, Bash) and Microsoft Office applications (Excel, PowerPoint, Power BI, Teams, etc.).
- Serve as the primary technical contact and reference for medium to large customer projects, acting as the first point of technical escalation throughout the project lifecycle.
- Lead and manage end-to-end technical delivery activities in line with customer contracts, ensuring quality, risk, and timeline adherence from delivery preparation through deployment, acceptance, and care phases.
- Collaborate closely with Project Management, PEOs, and technical teams to support project planning, execution, acceptance, and smooth handover to operations.
- Ensure operational continuity, network availability, and execution excellence by proactively applying BG/BL guidelines and the PM@Nokia methodology.
- Drive and coordinate technical execution and care activities, including core network implementation, system acceptance, multi-vendor integration, fault management, preventive care, and HW/SW upgrades.
- Perform technical risk analysis, define mitigation actions, and manage technical escalations to minimize delivery and operational impact.
- Validate technical workload, skill requirements, and resource allocation, ensuring appropriate expertise, onboarding, release planning, and identifying opportunities for contract expansion or solution improvements.