Discover Technata Job board

Find your next tech job in Kanata North, Canada’s largest technology park. Then explore endless international opportunities and dream about where your career will take you. With the Country’s largest density of technology companies ranging from promising startups to leading global giants, Kanata North is the place to be if you are serious about a career in tech.
Search 
jobs
Explore 
companies
Join talent network
Talent
My job alerts

Care Engineer

Nokia

Nokia

India
Posted on Dec 17, 2025
Apply now

In this role you will provide Tier 2/3 technical support for packet core network solutions, ensuring prompt resolution of customer issues. Diagnose and resolve network faults, performance issues, and service disruptions. Manage escalations from customers, partners, and internal teams. Collaborate with engineering teams to resolve complex issues effectively. Monitor packet core network performance and proactively address potential issues. Perform routine maintenance, software upgrades, and patch deployments. Serve as a primary technical point of contact for customer support requests. Communicate effectively with customers, providing clear guidance and updates. Maintain detailed records of issues, resolutions, and troubleshooting steps.

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.



About the Business Group

In Cloud and Network Services, as Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.


Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
You will provide expert technical assistance for our 4G/5G packet core network solutions. The ideal candidate will have extensive experience in troubleshooting, diagnosing, and resolving complex network issues while ensuring optimal performance and customer satisfaction.
  • 8+ years of relevant experience and/or a graduate equivalent (or higher) degree.
  • Care Expert Technical Support – - Packet Core.
  • Experience with troubleshooting tools, Trace & log file analysis tools, and with measuring equipment PACO requires good knowledge on cloud and container infrastructure.
  • Good in all technology call flows – 2G, 3G, 4G, 5G, as per 3GPP standards.
  • Fault identification/correction/ reporting skills on the particular subsystem and equipment
  • Ready to support Emergencies on a 24/7 basis

It would be nice if you also had:

  • Flexible to work in different time zones.
  • Having Excellent in logical / analytical skills.
  • Linux Cloud certification.
  • Plan and execute technical tasks requiring specialist skills in own professional area.
  • Work independently with the responsibility for solving customer request cases and reporting according to processes. Identify and solve technical problems.
  • Support areas by participating in emergency and 24/7 duty (emergency duty on rotational basis only for limited time in a month)
  • Care Expert Technical Support – - Packet Core.
  • Support customers' regions– APAC & India, MEA & Europe, NAM
  • Experience with troubleshooting tools, Trace & log file analysis tools, and with measuring equipment PACO requires good knowledge on cloud and container infrastructure.
Apply now
See more open positions at Nokia
Privacy policyCookie policy