Care Engineer
Nokia
India
Posted on Dec 13, 2025
The Care Specialist provides advanced technical and product support within Care service delivery. A global position in a 24x7 support environment with a responsibility to work on complex troubleshooting cases, especially at solution / system level. Also acts as a primary interface to R&D for escalation of customer problems and their follow-up till resolution.
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
About the Business Group
In Cloud and Network Services, as Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.
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If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
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The Care Specialist provides advanced 24/7 global technical and product support, focusing on complex solution/system-level troubleshooting and acting as the primary R&D interface for customer problem escalation and resolution.
You have:
- Bachelor’s degree in Telecommunications, IT, or a related field.
- 5-6 years of experience in advanced technical support and troubleshooting.
- Experience with Linux Administration and server commissioning.
- Proficient in scripting (Python/Shell) and log analysis tools (Wireshark).
- Familiarity with Cloud platforms such as OpenStack, VMware, Docker, or Kubernetes.
It would be nice if you also had:
- Working knowledge of databases including Postgres, Oracle, MySQL, or Informix.
- Knowledge of mobile networks, IP, and telecommunications systems.
- Provide advanced technical support for complex troubleshooting cases at the solution/system level in a 24x7 environment.
- Execute project-based technical tasks, ensuring alignment with project plans and objectives.
- Collaborate with development, integration, and support teams to customize and maintain tailored solutions.
- Manage installation, commissioning, and network integration, while implementing new features and technologies in live networks.
- Perform system-level troubleshooting, including debugging and protocol analysis, and support defect identification.
- Conduct testing and validation of network elements with customers, adhering to agreed-upon test cases.