Customer Project Manager
Nokia
Operations, Customer Service
United States
Posted on Dec 11, 2025
Join Nokia's Deployment Services team as a Project Manager, a pivotal role managing the successful implementation of our services product suite. You will be the central driving force, coordinating diverse internal teams (including Engineering, TAC, and PLM) and external resources, while acting as a key customer-facing interface to ensure seamless project delivery. We seek a leader with exceptional communication and presentation skills, capable of analyzing complex issues, diffusing tense situations with tact, and escalating critical matters to resolution. If you possess advanced organizational skills, can provide succinct reports, and are driven by achieving tangible results in on-time delivery, cost management, and customer satisfaction, we invite you to apply and contribute to delivering world-class customer service.
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
About the Business Group
A robust digital backbone is the unsung hero of modern life, underpinning everything from daily interactions to cloud computing and critical infrastructure. The Network Infrastructure team is passionate about pushing the boundaries of what's possible in networking, tackling the toughest challenges and delivering innovative solutions.
We deliver trusted, purpose-built IP, optical, fixed, and data center solutions that power the internet, drive the global economy, and support the mission-critical industries that keep the world running.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
Some of our benefits in US:
- Corporate Retirement Savings Plan
- Health and dental benefits
- Short-term disability, and long-term disability
- Life insurance, and AD&D – Company paid 2x base pay
- Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
- Paid time off for holidays and Vacation
- Employee Stock Purchase Plan
- Tuition Assistance Plan
- Adoption assistance
- Employee Assistance Program/Work Life Resource Program
The above benefits exclude students.
Disclaimer for US/Canada
Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role.
All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.
This is a key position within Nokia’s Deployment Services team. The role of the Project Manager is to manage the successful implementation of the Nokia Services product suite. They will facilitate communications and support multiple internal teams as a key customer facing team member - work closely and act as a key interface and central driving and coordination point for Supplier resources, Professional Services Engineers, TAC, PLM and Engineering to ensure that full product team deliverables, issues, schedules from various groups are driven, coordinated, tracked, communicated cross functional team and decisions driven and consensus built to support assigned customers.
You have:
- Bachelor’s degree or equivalent experience required. BS in Business Administration, CS, EE, Engineering or ME strongly preferred.
- Must have 5+ years’ experience in customer service, program or project management in cross functional program management (HW/SW/Test/Manufacturing/Sales/Support/Engineering) in telecommunications field.
- Direct experience with CSP customer Optical Deployments (ex. Verizon, AT&T, Lumen) is desirable
- Advanced skills using Microsoft Office Suite particularly Microsoft Project, Excel, PowerPoint, Word, Visio and SharePoint.
It would be nice if you also had
- PMP certification or Project Management related certification is a plus.
- Develop and implement project plans for deployment and professional services.
- Manage customer implementations, including interfacing with and managing support partners.
- Develop and implement cost-effective logistics and deployment strategies.
- Define and manage cross-functional action registers and internal departmental project plans.
- Provide quotes for requested services during the pre-sales phase.
- Ensure the deliverability of service offers, identifying and mitigating risks.
- Monitor operational KPIs (SLA, time, scope, quality, health & safety) and initiate mitigation.
- Deliver projects within customer and project-specific cost and margin targets.
- Control, report, and optimize services delivery performance. Collect and compare actual service delivery performance against baselines.
- Implement proactive re-planning to address deviations in service delivery. Participate in periodic customer reviews (e.g., Review Meetings, AIR meetings).