Optics Customer Engineering Leader
Nokia
Customer Service
Japan
Posted on Dec 11, 2025
The Optics Customer Engineering Leader at Nokia will spearhead a talented team of Optics Customer Engineers, ensuring exceptional delivery, optimization, and support of advanced optical networking solutions. This role involves managing complex projects, addressing critical customer issues, and fostering strong relationships with key stakeholders to influence their technical strategies. The leader will drive best practices in operational efficiency, collaborate with R&D and Sales teams for impactful feedback, and represent Nokia’s expertise at industry events. Candidates should possess deep technical knowledge in optical technologies, proven leadership skills, and a commitment to customer satisfaction and strategic partnerships.
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
About the Business Group
A robust digital backbone is the unsung hero of modern life, underpinning everything from daily interactions to cloud computing and critical infrastructure. The Network Infrastructure team is passionate about pushing the boundaries of what's possible in networking, tackling the toughest challenges and delivering innovative solutions.
We deliver trusted, purpose-built IP, optical, fixed, and data center solutions that power the internet, drive the global economy, and support the mission-critical industries that keep the world running.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
In the role of Optics Customer Engineering Leader, you will work in a dynamic and collaborative environment, surrounded by a team of skilled professionals dedicated to delivering top-notch optical networking solutions. You'll have the opportunity to lead a motivated team, encouraging innovation and continuous learning while directly impacting customer satisfaction. Engaging with key stakeholders across various functions will enhance your strategic influence and foster long-term partnerships. Enjoy a culture that prioritizes professional development through targeted training and mentorship, along with flexible work arrangements. Competitive compensation, performance incentives, and a focus on work-life balance further enrich your experience in this role at Nokia.
Must-Have:
- Deep technical expertise in optical networking technologies (e.g., DWDM, OTN, coherent optics).
- Proven leadership experience in managing technical teams in customer-facing environments.
- Strong understanding of telecommunications service provider networks and operational processes.
- Exceptional problem-solving and analytical skills for complex technical challenges.
- Good knowledge of automation and AI applications in optical networking.
- Bachelor's or Master's degree in Telecommunications, Electrical Engineering, or related field with a minimum of 10 years of relevant experience.
Nice-To-Have:
- Proficiency in Japanese is highly preferred
- Experience with project management methodologies and tools.
- Familiarity with Nokia Optics delivery processes and best practices.
- Excellent communication and presentation skills for engaging with diverse stakeholders.
- Demonstrated ability to drive customer satisfaction and build strategic partnerships.
- Lead and motivate a high-performance team of Optics Customer Engineers, fostering continuous learning and professional development.
- Oversee technical delivery of complex Optics projects, ensuring adherence to customer requirements, scope, budget, and quality standards.
- Serve as a senior technical escalation point, providing expert guidance and resolving critical customer issues effectively.
- Build and maintain strategic relationships with key customer stakeholders, influencing their technical roadmap with Nokia's Optics solutions.
- Implement best practices and innovative tools, such as automation and AI, to enhance operational efficiency and service quality.
- Collaborate with R&D, Product Management, and Sales teams to integrate customer feedback into product development and support pre-sales initiatives.
- Ensure team technical competence through targeted training programs and knowledge sharing on advanced optical technologies.
- Manage resource allocation, performance reviews, and talent acquisition to align with operational demands and strategic objectives.